Search Operation Specialist

5 months ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities
[Important]
1. This is a closed IJP role for open to Vietnam team only
2. Want to know more about the process for internal transfers? Kindly hover over to the instruction tab at the right side top and click on to user manual (employee) to find out more.
3. Please reach out to your respective HRBP or the HR in charge of the hiring if you'd like to find out about the role more and we'll be glad to assist you

**About Us**:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why join us?
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Trust & Safety Introduction
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

1. Improve TikTok users’ search experience by determining their search needs through query and tools, and subsequently to sort it out by classification of requirements.
2. Undergo weekly and bi-monthly search quality assessments to ensure current practice is in accordance with evaluation standard documents.
3. Review the types of bad search cases and rate the quality of the results.
4. Provide ideal search labelling results and suggestions for policy improvement.

**Qualifications**:
1. Diploma/Degree in any related field.
2. Preferable of at least 1 year of exposure to search engine optimization, search labelling or any other search related business experiences.
Familiarity with search engines and algorithms of any social media platform would be a plus point.
4. Good English, both written and conversational.
5. An in-depth understanding of western culture and familiarity with the internet usage habits of their users.
6. Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
7. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
8. Your resilience and commitment to self-care to manage the emotional demands of the role.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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