Isb Rm Team Leader

4 days ago

Ho Chi Minh City, Vietnam HSBC Full time

-Job Advert Details
Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high caliber professional to join our team as an ISB RM Team Leader.

Principal responsibilities:

- Manage a team of Senior RMs and RM Supports focusing on the inbound ISB opportunities to drive the momentum and business in the Southern Region of Vietnam based out of Ho CHih Minh City.
- Maximize revenue and customer value at a team portfolio and individual relationship level through formation of in-depth and broad strategy aimed at enhancing the visibility of Vietnam growth story and opportunities, growing customer base through quality new to bank acquisitions, growing the people agenda through career progression.
- Ensure that the team delivers the best in class service to International subsidiaries, including seamless account opening process, credit approval process etc
- Maintain regular contact with the Global Relationship Manager (GRM) and ensure they are kept updated of activity
- Ensure that the GRM and their clients local and international profile is correctly reflected in HORIS and CME. Ensure discipline across call report log in and pipeline management,
- Identify potential business opportunities in the existing portfolio and advise GRM and other stakeholders, i.e. product partners
- Develop in depth knowledge in growth industries that will contribute to long term growth and profitability
- Generate cross country reverse referrals wherever applicable
- Generate referrals for other Global Businesses, e.g. Global Markets & Securities Services (GM), Global Trade & Receivables Finance (GTRF), Global Payments Solutions (GPS), Wealth and Personal Banking Wealth and Personal Banking (WPB), as appropriate
- Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
- Establish an effective working relationship with GRM’s and ensure they provide the required service
- Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC
- Help the customer to draw on the HSBC group network by working closely with other CMB countries and product groups (GTRF, GPS and GM)
- Ensure early identification of customer problems and take action where there are potential and existing problem accounts to protect HSBC interests
- Be an ambassador for HSBC and develop the bank’s profile in the local ‘International Business’ community
- Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
- Ensure fairness in all aspects of strategy, product design & delivery, customer literature & correspondence, financial promotions, administration and complaint handling
- Participate in internal and external business events, road shows and seminars as required by the business
- Communicate a clear vision for the business area that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centric culture
- Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives
- Set expectations, share best practice and manage, monitor, coach and develop team members to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience
- Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Qualifications
Requirements:

- Good leadership and management capabilities.
- Good strategic thinking and communication skills.
- Highly emotionally intelligent.
- Top execution capabilities.
- Open, Connected, Dependable, integrity and respons

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