Driver Management Team Leader

2 weeks ago

Hanoi, Vietnam lalamove Full time

At Lalamove, we believe in providing excellent, high quality and efficient services to our community of drivers. It is an integral feature of our product experience. If you are task oriented, love managing people, operationally savvy and enjoy taking a strategic approach to solving problems, this is the role for you

Currently, we are seeking a high caliber
**Driver Management Lead **based in Hanoi City, Vietnam as we continue to expand our presence and capabilities across SEA. Quick wits, problem solving and a team first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your city through the growth and optimization of the driver population on the Lalamove platform for Hanoi.

**What you will do**:

- Lead, manage, improve quality & performance of drivers;
- Manage driver operations and ensure compliance with Lalamove’s driver policies, processes and operational standards;
- Lead and improve driver community to increase driver engagement and goodwill;
- Lead cross-teams initiatives in order to handle customer's special requests.
- Motivate, coach, support operations staff and ensure their KPIs are achieved;
- Propose process and service improvement suggestions related to speed and quality;
- Lead and manage other ad-hoc projects.

**What we seek**:

- ** Leadership skills **to deal with a large and diverse driver community in Hanoi;
- ** Strong sense of prioritization, and structured mindset** to cover multiple things at the same time, without compromising on quality;
- ** Strong integrity** to make the best decisions for the company in every situation and stand firm without compromising;
- ** Data-driven** to identify leverages and make the best decisions for the business in every situation.

**What you'll need**:

- Degree holder having 3+ years of operations experience, preferably in a logistics/e-commerce fulfillment environment; with 1-2 years of leadership experience;
- Knowledge and understanding of mobile and web technologies;
- Proven track record of hands on leadership experience through managing sizable teams;
- Strong empathy to understand the needs of drivers and users. Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks;
- Vietnamese nationality with fluency in Vietnamese; fluency in English is a must;
- A real team player, hustled and detail oriented.

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