Software Support

2 months ago


Hà Nội, Vietnam Đối Tác của Công Ty HR PLUS Full time

Zalo gửi CV ứng tuyển 0907.469.860

Vị trí : Software Support / Maintenance Engineer

Số lượng : 01

Địa điểm làm việc : Cầu Giấy, TP. Hà Nội

Thời gian làm việc : Từ thứ 2 đến thứ 6 (từ 08:00 đến 17:00 hoặc chế độ làm việc linh hoạt)

Mô tả công việc:
◆ Tham gia meeting với khách hàng.

◆ Hướng dẫn khách hàng thao tác, điều tra sự cố của khách hàng, đưa ra giải pháp cho khách hàng.

◆ Tạo tài liệu hướng dẫn khách hàng.

◆ Trình bày, training cho khách hàng.

◆ Tham quan thực địa nhà máy, vận hành hệ thống ở thực tế.

◆ Điều tra dữ liệu, điều tra log, môi trường...

Yêu cầu:
◆ Tối thiểu 2 năm kinh nghiệm hỗ trợ người dùng cuối sử dụng các ứng dụng

◆ Tiếng Nhật từ N2 trở lên

◆ Có khả năng giao tiếp, lắng nghe, truyền đạt, đưa giải pháp cho khách hàng

◆ Có khả năng khắc phục sự cố, giải quyết vấn đề 1 cách nhanh chóng, bình tĩnh

◆ Có kiến thức về SQL, database

◆ Có kinh nghiệm trong vai trò hỗ trợ khách hàng hỗ trợ sản phẩm ERP, SAP là 1 lợi thế.

◆ Có kiến thức về thực hiện đơn hàng, lập hóa đơn, lập kế hoạch sản xuất, lập kế hoạch và các quy trình kinh doanh sản xuất thiết yếu khác là một lợi thế

Chế độ:
◆ Thưởng hè, lương tháng 13, thưởng theo lợi nhuận vào cuối năm,...

◆ Được tham gia đầy đủ BHXH, BHYT, BHTN trên 100% lương

◆ Được tham gia chương trình bảo hiểm sức khỏe

◆ 12 ngày phép + 1 ngày nghỉ sinh nhật

◆ Phụ cấp xăng xe, gửi xe

◆ Hệ thống giải thưởng thường xuyên: Giải thưởng nỗ lực, giải thưởng nhân viên xuất sắc, nhân viên triển vọng, thưởng dự án thành công,...

◆ Du lịch thường niên, teambuilding tổ chức định kỳ

◆ Tham gia tiệc Công ty hàng tháng

◆ Khám sức khỏe định kỳ hàng năm

◆ Tham gia các khóa đào tạo về lập trình trong và ngoài Công ty

◆ Hỗ trợ thi chứng chỉ và thưởng khi đạt được chứng chỉ

Loại hình công việc: Toàn thời gian

Mục lương: Lên đến 18.000.000₫ một tháng


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