Relationship Manager, Priority

2 weeks ago

Hanoi, Vietnam Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Asia-Vietnam-Hanoi

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 07/Feb/2024, 2:39:59 AM

**Unposting Date**: Ongoing

**Role Responsibilities**

**Maintain a high standard of customer service through**
- Providing good service quality / service standards
- Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
- Conduct and check on periodical counter satisfaction survey / questionnaire
- Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs and generate revenue

**Maximise sales performance through**
- Use of effective sales plan with Team manager
- Effectively and efficiently the ETB Priority clients portfolio management
- Well equipped knowledge of full range of products

**Achievement of high standard of motivation, drive and performance by**
- Following through the goals and objectives set by immediate supervision
- On-going social activities to promote team spirit among team members

**Engaging and deepening activities**

***1. Methodically engage (remote)**
- Have complete knowledge of the clients in terms of the profile & assets
- Create analytics-backed next best conversation

**2. Meet & deep sell (remote & in person)**
- Meet in person to meet advisory needs(once a month/quarter)
- onnect client with specialists
- et up products
- Conduct/connect for periodic KYC
- Conduct fulfilment & activate

**3. Service (remote)**
- Refer most servicing activities to Client Service Managers

**Acquiring on referrals**

**1. Connect & prepare (remote)**
- Connect & start up referred leads (includes Personal clients in Store with more advanced needs)
- Explain proposition & requirements in full

**2. Meet, deep sell & train (in person)**
- Meet, listen and determine further needs
- set up anchor products & initiate cross-sell
- Conduct/connect for KYC
- Educate and conduct initial set up for online, ATMs, Client Centre, and Store
- Conduct fulfilment & activate

***Risk Management**
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

***Governance***
- _responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas_
- _awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role._
- _responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. _

**Regulatory & Business conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Manage day to day to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.]*
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

***Key Stakeholders**

Internal:

- Priority Wealth Specialist
- Priority Senior Banker
- Priority Client Service Manager
- KYC

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in the team,
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
- Product broadening
Enhanced multi-product Priority knowledge
Market and competition knowledge
Good product knowledge/selling and service skills
Client engagement
Needs-based relationship deepening skills
Presentation and soft skills tailored to engaging Affluent Clients
Internal stakeholder engagement skills
Closing deals
Ability to drive and manage client interaction
Communication and presentation skills
Negotiation and objection handling
Client training on digital solutions
Branch Banking Risks & processes
Interpersonal skills

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