Loss Prevention Manager

7 months ago

Hanoi, Vietnam Marriott International, Inc Full time

**Job Number** 24086010

**Job Category** Loss Prevention & Security

**Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.

OR
- 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.

**CORE WORK ACTIVITIES**

**Managing Security Operations**
- Assists in the development and implementation of emergency procedures.
- Recommends follow-up action for security breaches.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Deploys security staff to effectively monitor and protect property assets.
- Complies with all Corporate Security safety and security management guidelines and procedures.
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
- Conducts periodic patrols of entire property and parking areas.
- Recognizes success across areas of responsibility.
- Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Implements action plans to monitor and control risk.
- Keeps abreast of local criminal activity as it may impact property.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Inspects all security equipment and ensures it is fully functioning.
- Provides means for obtaining necessary medical attention on a timely basis.
- Conducts hourly employee performance appraisals according to Standard Operating Procedures.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Maintains first aid and CPR certifications required for Security officers.
- Implements local authority requirement for security and safety.

**Leading Security Teams**
- Attends pre
- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
- Celebrates successes by publicly recognizing the contributions of team members.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.

**Providing and Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Meets quality standards and customer expectations on a daily basis.
- Provides services that are above and beyond for customer satisfaction and retention.

**Conducting Human Resources Activities**
- Assists in minimizing cost of accident claims through aggressive claims management.
- Brings issues to the attention of Human Resources as necessary.
- Strives to improve service performance.
- Administers property policies fairly and consistently.

**Additional Responsibilities*

  • Security Manager/loss Prevention Manager

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23156873 **Job Category** Loss Prevention & Security **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Director of Security in managing security operations...

  • Loss Prevention Officer

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24063291 **Job Category** Loss Prevention & Security **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room...

  • Loss Prevention Guard

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24082111 **Job Category** Loss Prevention & Security **Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access. Monitor...

  • Loss Prevention Manager

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24069674 **Job Category** Loss Prevention & Security **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Director of Security in managing security operations...

  • Loss Prevention Officer

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24061843 **Job Category** Loss Prevention & Security **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access. Monitor...

  • Officer-loss Prevention Guard

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23150806 **Job Category** Loss Prevention & Security **Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit...

  • Loss Prevention Officer jw Marriott Hotel Hanoi

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24080492 **Job Category** Loss Prevention & Security **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access. Monitor Closed...

  • Loss Prevention Shift Leader

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24061830 **Job Category** Loss Prevention & Security **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Conduct key control audit, monitor electronic key boxes, issue/receive...

  • Loss Prevention Supervisor

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24087947 **Job Category** Loss Prevention & Security **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; secure rooms; assist guests with room access. Conduct...

  • Loss Prevention Supervisor

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24097309 **Job Category** Loss Prevention & Security **Location** The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; secure rooms; assist...

  • Regional Testing and Prevention Program Manager

    6 months ago

    Hanoi, Vietnam AIDS Healthcare Foundation Full time

    **Essential Duties and Responsibilities**: **Program leadership and guidance** 1. Promotes innovation and creative ideas to support testing and prevention program. 2. Promotes AHF best practices in testing and prevention programs. 3. Provides inputs and supports to bureau chief and the deputy, bureau level program directors on the development and...

  • Safety Director

    7 months ago

    Hanoi, Vietnam Employment Vietnam Full time

    The Hiring company - EV Search’s client - is a leading real estate developer with many big urban areas across Vietnam. Each of their urban area is an ecosystem that includes high rise buildings, commercial centers and low-rise real estates. They are looking for a Safety Director, specialized in fire and explosion prevention with below criteria: **1....

  • [hà Nội] Customer Service Manager

    7 months ago

    Hanoi, Vietnam ITL Full time

    - Lead the Customer service team for Sea freight - Key Account - Liaise with customers on the standard operating procedures - Prepare and manage customer key operation performance reports - Promptly handle customers / team escalations - To implement corrective actions and preventive measures for immediate service recovery - To co-ordinate with Ocean carriers...

  • Store Manager

    6 months ago

    Hanoi, Vietnam Công Ty TNHH Kohnan Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 21 - 29 triệu VNĐ) - Manage and responsible for sales result and all activities of the Home Center store (store area up to 2000m2, manage from 17-35 staff) - Manage income, costs, gross profit and ensure operations achieve sales target. - Plan and execute business development Plan at the store in order to...

  • Director, IT Risk and Compliance Management

    7 months ago

    Hanoi, Vietnam Techcombank Full time

    Techcombank *** - C5 Building Tower, D’Capitale Tower, 119 Tran Duy Hung, Cau Giay, Ha Noi- Số 6 Quang Trung, phường Trần Hưng Đạo, Hoan Kiem, Ha Noi- At office- Posted 51 minutes ago- Skills: - Manager System Engineer Software Architect **Top 3 reasons to join us**: - Top-tier banking environment in Vietnam - Challenging opportunities for...

  • Night Duty Manager

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23145580 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Customer Service

    7 months ago

    Hanoi, Vietnam công ty tnhh công nghệ và giải pháp phần mềm crossian Full time

    ABOUT THE ROLE - Crossian is a high - growth technology - driven e - commerce business. Behind our success is our people. As a start - up formed in 2020, we have created a fast - paced and dynamic environment, enabling our people to reach a collective CAGR of over 400% in just the first 3 years. Our mission now is to build DTC brands and increase customer...

  • Duty Manager

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23153164 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Payment Specialist

    7 months ago

    Hanoi, Vietnam ShareCV Full time

    **Mô tả công việc** Receive, verify, and process timely and accurate payment requests from various departments within the company. Facilitate smooth transactions. Perform routine banking transactions within set time limits and established guidelines. Resolve customer issues and provide requested information. Understand and manage risks in all...

  • Maintenance Manager

    6 months ago

    Hanoi, Vietnam PERSOLKELLY Vietnam Full time

    Internation working environment - Good benefit and compensation **Main responsibilities**: - Oversee the effective implementation of the program across all operations. - Manage material and spare parts availability for maintenance needs (requisitions, adherence) to preventive maintenance schedules. - Monitor equipment, troubleshoot issues, and resolve...