Senior Officer, Priority Relationship Management

2 weeks ago

Ho Chi Minh City, Vietnam Techcombank Full time

31 Jan 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**:

- Category: Retail Banking Group- Job Type:
- Facility: Retail Banking**Job Purpose**:

- The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority products and services
- The job holder is responsible for providing financial solutions on the customer portfolio to develop value và implement business targets.
- The job holder is responsible for managing, building and developing relationships with customers

**Key Accountabilities (1)**:

1. CUSTOMERS: PROVIDE FINANCIAL SOLUTIONS THAT FITS CUSTOMERS' NEEDS
- Find information, analysis và assessment of customer needs to understand customers' comprehensive financial goals based on individual customer knowledge, segment và sub-segment knowledge and category knowledge
- Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers.
- Taking care of transactions, consulting solutions, proposing products and services for priority customers in accordance with the goals and financial needs and lifestyle of customers
- Manage and take care of the priority customer list assigned periodically và effectively evaluate the customer portfolio.
- Build customer network, expanding relationships from the existing customer portfolio to exploit and find potential customers.

**Key Accountabilities (2)**:

2. SERVICES: PROVIDE PRIORITY BANKING SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE
- Directly receive và execute customer transaction requests, cooperate with relevant departments, process according to SLA to bring the best service experience to customers.
- Continuously update customers with new features, new benefits of products and services that customers are using, policies and regulations that affect customer assets and market changing or trends
- Provide total service solutions for customers to meet the maximum needs of customers' transactions, savings, credit, investment, insurance.
- Record và respond to customers' opinions on products and services and propose solutions to improve service quality standards for priority customers

3. SYSTEM: OPERATIONAL COMPLIANCE và RISK MANAGEMENT
- Identify customer information (Amlock, KYC, SA...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's procedures and regulations and the law
- Perform in accordance with policies, regulations, processes, internal instructions and SLAs
- Fully complying with service quality standards and other Bank regulations from time to time
- Managing Credit risk, operational risk on customer portfolio
- Coordinate with departments / units in branches and internal Techcombank to quickly and thoroughly execute transactions and customer requests.

**Key Accountabilities (3)**:

4. HUMAN RESOURCES: HUMAN DEVELOPMENT AND ORGANIZATIONAL CULTURE
- Managing the implementation of a personal development plan (PDP) to improve work efficiency and support to personal development.
- Complying with training programs required by TCB.
- Contribution to activities to build and develop organizational culture.
- Being ready to sharing information with others and having willingness mind to accept change
- Owning and taking responsibility at work through clear orientation towards outstanding results
- Building a cohesive culture that encourages colleagues to achieve success
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of 5 core values, TCB's behavioral standards, and Techcomer's DNA.

5. EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Developing business plan và customer development, doing up/cross sale of products based on assigned customer portfolio to optimize customer benefits and achieve assigned business targets.

6. Other related tasks as assigned by management.

**Key Relationships - Direct Manager**:
Senior Manager, Priority Banking Center or Manager, Priority Business Management

**Key Relationships - Direct Reports**:
None

**Key Relationships - Internal Stakeholders**:
Priority Banking Center, branch, RBG Division IB, Card Center, PCC, CCA,

**Key Relationships - External Stakeholders**:
Personal customers

**Success Profile - Qualification and Experiences**:

Qualifications
- English proficiency: TOEIC certificate or equivalent according to bank's requirement

Domain Expertise
- Experienced in managing customer portfolios. Understanding the behavior and needs of Priority Customers. Knowledge of credit operations, products for priority customers including: transaction, savings, credit, investment, insurance, card... and have the ability to advise on a total financial solution package for customers

  • Senior Officer, Priority Relationship Management

    4 weeks ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    31 May 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    4 weeks ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    4 Jun 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    4 weeks ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    4 Jun 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    3 weeks ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    16 Feb 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    2 months ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    8 Apr 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    2 weeks ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    22 Apr 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    1 week ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    24 May 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Techcombank Full time

    20 Feb 2024Senior Officer, Priority Relationship Management - Gold :Category: Retail Banking GroupJob Type: Facility: Retail BankingJob Purpose: The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority products and services The job...

  • Senior Relationship Manager, Priority

    4 weeks ago

    Ho Chi Minh City, Vietnam Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-Vietnam-Ho Chi Minh **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 02/Jun/2023, 4:12:57 AM **Unposting Date***: Ongoing **Role Responsibilities** - Generation of new business for Priority products & services connected with products like Payroll / Personal Loan / Mortgage...

  • Expert, Priority Relationship Management

    4 weeks ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    31 May 2024**Expert, Priority Relationship Management - Platinum (40000967)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Platinum in Priority Banking Center from time to time, providing customers with Priority...

  • Expert, Priority Relationship Management

    2 weeks ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    17 May 2024**Expert, Priority Relationship Management - Platinum (40000967)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Platinum in Priority Banking Center from time to time, providing customers with Priority...

  • Relationship Manager, Priority

    4 weeks ago

    Ho Chi Minh City, Vietnam Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-Vietnam-Ho Chi Minh **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 11/Apr/2023, 10:02:18 PM **Unposting Date***: Ongoing **Role Responsibilities** **Maintain a high standard of customer service through** - Providing good service quality / service standards - Attend...

  • Relationship Manager, Priority

    3 weeks ago

    Ho Chi Minh City, Vietnam Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-Vietnam-Ho Chi Minh **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 22/Jan/2024, 8:01:07 PM **Unposting Date***: Ongoing **The Role Responsibilities** - Generation of new business for Priority products & services connected with products like Payroll / Personal Loan /...

  • Relationship Manager, Priority Clients

    4 weeks ago

    Ho Chi Minh City, Vietnam Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-Vietnam-Ho Chi Minh **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 12/Feb/2023, 9:23:26 PM **Unposting Date***: Ongoing **The Role Responsibilities** **Strategy** - Providing good service quality / service standards **Business** - Following through the goals and...

  • Senior Relationship Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-Vietnam-Ho Chi Minh **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 21/Jul/2023, 2:15:14 AM **Unposting Date***: Ongoing **The Role Responsibilities** **Job Role** - Generation of new business for Priority products and services connected with products like Payroll /...

  • Wealth Banking Relationship Senior Officer

    2 weeks ago

    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Senior Relationship Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Standard Chartered Full time

    **Job**: Retail Banking **Primary Location**: Asia-Vietnam-Ho Chi Minh **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 20/Feb/2024, 1:54:09 AM **Unposting Date**: Ongoing **Role Responsibilities** - Generation of new business for Priority products & services connected with products like Payroll / Personal Loan / Mortgage /...

  • Relationship Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Citi Full time

    Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities: Actively calls on clients to deepen relationships and...

  • Senior Relationship Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Having at least 10 years banking working experience with at least 8 years as Senior Relationship Manager for corporate clients of which Mandarine speaking cl - Fluent in both English and Mandarin - Ability to work and under high pressure **Job Descriptions** - Establish, develop, take care, maintain and manage relationship with Mandarin-speaking corporate...

  • Senior Relationship Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    22 Nov 2023**Senior Relationship Manager (40000958)**: - Category: Wholesale Banking Division- Job Type: - Facility: Other**Job Purpose**: - Establish, manage, take care, maintain and develop relationships with customers in assigned porfolio in order to understand customers, identify opportunities and risks of customers and theirs value chains - Proposing...