Product Manager

7 months ago


Ho Chi Minh City, Vietnam Trusting Social Full time

Trusting Social

***
- Havana Tower - 132 Ham Nghi, District 1, Ho Chi Minh- At office- Posted 50 minutes ago- Skills:

- Product Manager

System Engineer

Team Leader

**Top 3 reasons to join us**:

- Top Salary, Awesome Benefits
- Premium healthcare for 3 members in family
- Grab to work, Lunch allowance for all employee

**Job description**:

- Trusting Social is the leading Digital Identity & Payment Authentication service provider for the Banking & Financial sector in Vietnam, Indonesia, Philippines, and India, boasting over 30 existing clients, including banks, financial companies, and e-wallets. Our TrustVision solutions empower clients to onboard customers digitally anytime and anywhere, detect fraud, and enable secure transactions using advanced facial recognition and AI models.

**How you will make an impact in this role**
- As a Product Manager in Digital Identity & Payment Authentication Product at Trusting Social, you will have the ultimate responsibility for decision-making and prioritization to drive product strategy, roadmap, and development, addressing identity trust in the financial sector in Vietnam and other Trusting Social markets.
- You will operate to deliver world-class Digital Identity & Payment Authentication solutions. You will play a key role in ideating and co-creating new features that uniquely meet the needs of Trusting Social's clients & market. You will continue not only enhancing our cutting-edge technologies to prevent the latest fraud trends (deep fake faces, swap faces, transactional frauds, etc.) while assuring the best user experience but also expanding our market-leading solutions region-wise.
- If you're genuinely passionate about building world-class Digital Identity & Payment Authentication Products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.

**Responsibilities**
- Understand market needs and customers' pain points, stay updated on market trends, create a compelling product vision, and develop a product roadmap quarterly and annually.
- Obsess over customers to deliver the products they need, constantly study the products to understand every aspect and fine-tune them to meet customer needs.
- Deliver a world-class product with inputs from customer/client discovery, sales, and advisory teams.
- Conduct assessments to identify optimal product opportunities, ensuring alignment of features with the targeted market and available technology.
- Work closely with the Data Science team & Engineering team to deliver product features of the product roadmap.
- Engage with clients and users to gather constant feedback and incorporate it into the product features.
- Conceptualize, define, and guide research and product requirements to create exceptional user experiences.
- Use data to understand product and feature performance, and suggest data-driven initiatives to improve the product and user experience.
- Use data and client feedback to identify new fraud schemes. Advise clients with tailored use cases based on data and testing outcomes.
- Provide expert opinions for enhancements/improvements of the product suite provided to clients.
- Collaborate with Data Scientists and Engineers to ensure smooth and proper production implementation.
- Support sales in pitching and deployment for customers.
- Foster the professional growth of product team members by providing ongoing development opportunities and offering timely feedback to enhance their skills and expertise when needed.

**Your skills and experience**:
**Must have**
- 4+ years of experience in product management along with 7+ years of overall work experience
- Ability to collect and analyze data from various sources, identify key insights, spot product opportunities, and inform product decisions
- Willingness to roll up your sleeves and do whatever it takes to help your team win
- Ability to maintain a keen attention to detail, multitask, and work well under pressure
- Good interpersonal skills
- Teamwork spirit, hardworking with enthusiastic attitudes
- Strong learning ability and self-motivation to acquire new knowledge
- Capability to zoom in and out on a problem
- Effective problem-solving skills under pressure

**Preferred**
- Proven track record in Product Management
- Experience with Banking & Financial B2B products, especially payment/ credit transfer solutions.
- Familiarity with common data analysis toolkits, such as SQL
- Knowledge of AI/Machine Learning topics
- Experience in managing KYC process or fraud risk management for customer onboarding

**Why you'll love working here**:

- Competitive compensation package, including 13th-month salary and performance bonuses
- Comprehensive health care coverage for you and your dependents
- Generous leave policies, including annual leave, sick leave, and flexible work hours
- Convenient central district 1 office location, next to a future metro station
- Onsite lunch with multiple options, including v



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