Technical Operations Engineer II

4 weeks ago

Can Tho, Can Tho, Vietnam QuickNode Full time

QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to empower companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology.

We are a global remote company with an HQ in Miami, Florida.

**Technical Operations Engineer**

We are looking for an experienced Technical Operations Engineer to join our team. The Technical Operations team is responsible for ensuring the stability, reliability, and performance of our production systems. In this pivotal role, you will be instrumental in maintaining, troubleshooting, and enhancing the performance and reliability of our production systems, with a special emphasis on complex Web3 technologies.

Timezone: US EST (Eastern Timezone)

Key Responsibilities:

  • Lead the research, deployment, and operational management of new blockchain networks, ensuring efficient launch processes, thorough testing, and ongoing optimization of chain performance and reliability.
  • Tackle complex Web3 issues, including conducting thorough post-mortems, providing technical direction in customer calls, and leading remediation efforts during incidents.
  • Utilize advanced analytical and dashboard skills, including proficiency in tools like Grafana or DataDog, to monitor system performance and health.
  • Define, enforce, and ensure the organization meets stringent SLO/SLA objectives, contributing to the overall health and reliability of our platform services.
  • Innovate to solve complex challenges quickly and efficiently, while being disciplined in task follow-through to minimize technical debt and implement preventive measures.
  • Work closely with the Support L1 team and other cross-functional teams, fostering a collaborative environment to maintain system efficiency.

Requirements:

  • At least 5 years in Technical Operations, SRE, or a similar role, with a deep understanding of Linux/Unix systems.
  • Deep Blockchain / Web3 Expertise: Ability to handle complex Web3-related issues with proficiency, including troubleshooting JSON-RPC responses, analyzing validator logs, and working with chain foundations directly on improving network performance.
  • DevOps Experience: Proficiency in automation and configuration management tools (e.g., Ansible, Terraform, Consul), and in programming languages such as Python, Go, or JavaScript. Familiarity with containerization technologies like Docker and Kubernetes.
  • System Optimization: Skilled in system optimization, including benchmarking using in-house tools, cost analysis and optimization, and system-level tuning by comparing various cloud providers, hardware configurations, and kernel parameters.
  • Analytical and Dashboard Proficiency: Demonstrated expertise in using tools like Grafana or DataDog for detailed system analysis and monitoring, essential for proactive system management and data-driven decision-making.
  • SLA/SLO and Incident Management Expertise: Proven ability in defining and adhering to SLA/SLO objectives, coupled with efficient incident management using tools like PagerDuty, ensuring operational reliability and customer satisfaction.
  • Proactive and Hands-On Approach: A proactive mindset with a hands-on approach to problem-solving, capable of innovating under pressure and committed to reducing risks and technical debt.
  • Communication and Collaboration: Excellent communication skills, with the ability to collaborate effectively across teams and with various stakeholders.
  • Personal Attributes: High energy, resilient, with a can-do mentality and a strong work ethic. Integrity, honesty, and maturity are key, along with a commitment to continuous improvement and a self-starter attitude.

Bonus Requirements:

  • Knowledge of database systems such as ScyllaDB, Redis, and Postgres
  • Experience with WAF optimization and alerting, particularly with CloudFlare
  • Familiarity with modern web hosting technologies, including lambda functions and caching strategies

QuickNode is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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