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AMS Consultant

4 months ago

Hanoi, Hanoi, Vietnam Deloitte SEA Full time

AMS Consultant - SuccessFactors (Employee Central)

Service Line / Portfolios: Enterprise Technology & Performance

About the role

Here at Deloitte, we are on a mission to create a positive impact for our clients, our team, and the communities we serve. Our WorldImpact initiatives aim to address society's biggest challenges and shape a better future. We are dedicated to guiding clients towards purpose-driven growth and fostering a work environment that embraces diversity and inclusion.

If you are a motivated individual who thrives on innovation and excellence, we want you to join our team. We believe in providing a supportive workplace where everyone's contributions are valued and celebrated.

Your responsibilities

  • Independently analyze and address client requests or issues related to ERP applications within agreed timelines and quality standards
  • Conduct root cause analysis, collaborate with team members, and propose solutions to enhance processes
  • Lead business requirement gathering, analysis, and solution proposals to streamline client processes
  • Step into a Team Lead role when needed, oversee team activities, and ensure timely and quality delivery to clients
  • Act as a Process Expert, providing guidance to team members and conducting training sessions as required
  • Prepare and present reports for SLA compliance and project statuses
  • Collaborate with stakeholders to drive successful implementation of AMS support practices
  • Participate in enhancing AMS setup and driving continuous improvement initiatives
  • Adhere to standard AMS processes and procedures

About you

We are seeking an individual with:

  • 3-5 years of experience with SAP in end-user environments or consulting, focusing on support and configuration (level 2 & 3)
  • Proficiency in SAP SuccessFactors - Employee Central - Onboarding & Recruiting Management
  • Knowledge of integrating SAP with other functional areas is a plus
  • Strong verbal and written communication skills in English, knowledge of other languages is advantageous
  • SAP certification is preferred
  • Excellent analytical skills and stakeholder engagement abilities
  • Proactive approach to problem-solving and ownership of solutions
  • Willingness to adapt to new solutions and support business operations based on client requirements
  • Availability to work during clients' business hours

What you will achieve

Deloitte provides a stimulating career journey where you can make a meaningful impact on clients, colleagues, and society. We empower individuals like you to unlock their full potential and explore new avenues to achieve collective success.

If you are ready to take the next step in your career, seize the opportunity to join our dynamic team now.