Expert, Corporate Culture and Employee Experience

1 week ago


Hanoi, Hanoi, Vietnam Techcombank Full time

17-Feb-2023
Expert, Corporate Culture and Employee Experience :


  • Category: Human Resources Management
  • Job Type:
  • Facility: Human Resource
    Job Purpose:


The job holder will support the planning, implementation and monitoring of programs and activities supporting the Employee Experience strategy for the organization.

The job holder will design and implement tools and activities to collect opinions and feedback to measure employee satisfaction and engagement levels in order to support organization efforts to strengthen employee experience.


Key Accountabilities (1):

  • Research and analyse the main levers affecting employee experience in the organization.
  • Develop criteria and measurement methods for employee experience, satisfaction and engagement.
  • Design and implement surveys to identify and forecast employee needs, feedback and experience on human resource programs, products and services.
  • Recommend solutions and action plans to build positive employee experiences with relevant stakeholders.
  • Coordinate and support activities to deliver on employee experience survey results/insights to attract, retain and develop talent, related employer brand and employee value proposition initiatives.
  • Monitor and manage KRAs / KPIS on Employee Experience for human resources and across organization programs/initiatives with strong data points for decision making and improvement solutions.
  • Contribute to strategic projects for Talent Management, Organization Development and Corporate Culture as required.

Key Accountabilities (2):

Key Accountabilities (3):

Key Relationships - Direct Manager:

Director, Corporate Culture and Employee Experience

Key Relationships - Direct Reports:

Key Relationships - Internal Stakeholders:

Functional teams within own Division and across Divisions

Key Relationships - External Stakeholders:

Partners providing professional services

Success Profile - Qualification and Experiences:

  • A university degree or higher in Human Resource Management, Psychology, Sociology or relevant disciplines
  • At least 7 years of experience in a similar role in Employee Experience, Customer Experience or Employee Engagement and Culture
  • Knowledge of banking and financial services, technology or fintech is preferred
  • Experienced in the design and tools to track and measure the experience and satisfaction of customers and/or employees
  • Experienced in conducting interviews, focus group sessions, opinion/satisfaction surveys and action planning
  • Business English standard of proficiency as required for the role


  • Hanoi, Hanoi, Vietnam Techcombank Full time

    3 Aug 2023Expert, Corporate Culture and Employee Experience :Category: Human Resources ManagementJob Type: Facility: Human ResourceJob Purpose:The job holder will contribute to build và develop Corporate Culture Strategy, Employee Experience Journey's quality and assure the implemented programs to be effective, innovative và creative.Key Accountabilities...


  • Hanoi, Hanoi, Vietnam Adecco Full time

    Job summary:Responsibilities:The responsibility of the Corporate Culture Team Leader as a minimum shall consist of the followings:Lead the team to identify the cultural trends/company core values, then develop action plan, execute to strengthen organization health, enhance employee's performance and engagement. Develop a comprehensive and sustainable...


  • Hanoi, Hanoi, Vietnam Shinhan Bank Full time

    Work LocationHa Noi (Nam Tu Liem District)Job LevelExperienced (Non - Manager)Job TypePermanentExperiences 3 YearsSalaryNegotiableIndustryAdvertising / PR / Communications, Banking, Customer Service, Event, MarketingDeadline to Apply28/04/202- 1.Plan & Organize internal events to promote Company Culture & Employee Engagement:Build & execute the comprehensive...


  • Hanoi, Hanoi, Vietnam MOVENPICK Full time

    Company DescriptionAddress: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, HanoiSavour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi.Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital...


  • Hanoi, Hanoi, Vietnam Techcombank Full time

    11 Jun 2024Expert, Corporate and Commercial Credit Risk Appraisal :Category: Risk Management DivisionJob Type: Facility: Corporate BankingJob Purpose:Implement credit appraisal and control appraisal documents under periodic assignment; Participating in building credit products/solutions for customers belongs to Wholesales banking' MM/SME segment; Ensuring...


  • Hanoi, Hanoi, Vietnam Talentnet Full time

    Financial ServicesRESPONSIBILITIES:Key Accountabilities (1) Build bankwide customer experience governance policy/framework & measurement, analysis:Build bank-wide customer experience governance policy/framework in order to deliver greater customer experience (CX). Define CX attributes in line with the company brand strategy; translate brand strategy/position...

  • HR Director

    1 week ago


    Hanoi, Hanoi, Vietnam Mekong Capital Full time

    ROLE PURPOSEIn pursuit of our ongoing commitment to excellence, we are actively seeking a Human Resources Director (HRD) who is a senior leader, shares our company's vision and mission, and can lead, build, and execute a human resources strategy that aligns with the company's business strategy to realize the organization's mission, vision, and culture. The...


  • Hanoi, Hanoi, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPROPERTY DESCRIPTION:The Ritz-Carlton Residences, Hanoi will form an 8-storey standalone building...


  • Hanoi, Hanoi, Vietnam NOVOTEL HA LONG BAY Full time

    Job Description: Prepare and propose manning guide for the company. Create and maintain a system of job description for all departments and job titles. Ensure that all training activities are in accordance to the needs and all training programs have been smoothly executed. Propose and conduct talent development program. Propose and implement salary scale and...


  • Hanoi, Hanoi, Vietnam Marriott International, Inc Full time

    Job Number Job Category Golf, Fitness, & EntertainmentLocation The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementProperty DescriptionThe Ritz-Carlton Residences, Hanoi will form an 8-storey standalone building consisting...


  • Hanoi, Hanoi, Vietnam Techcombank Full time

    11 Mar 2024Expert, FCC System and Data Management :Category: Corporate Affairs DivisionJob Type: Facility: Corporate AffairJob Purpose:'- System and FCC data administration to ensure compliance with internal regulations, legal regulations, international practices and in accordance with TCB's risk appetite for safe and sustainable business operations. Promote...


  • Hanoi, Hanoi, Vietnam Techcombank Full time

    21 Mar 2024Expert, Change Management :Category: Corporate Strategy & TransformationJob Type: Facility: Strategy & Corporate DevelopmentJob Purpose:The job holder supports change management activities (assessing change impact, defining performance's indicators, engaging stakeholders, developing communications plan, survey, tracking progress and reporting...


  • Hanoi, Hanoi, Vietnam Techcombank Full time

    4 Jul 2023Expert, Customer Experience Management - Social Handling:Category: Marketing DivisionJob Type: Facility: MarketingJob Purpose:Key Accountabilities (1):A. DEPARTMENT MISSIONSDesign and build a customer experience framework:Build a whole-row customer experience framework, including principles of effective customer experience design, implementation,...


  • Hanoi, Hanoi, Vietnam World Vision International Full time

    With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's...


  • Hanoi, Hanoi, Vietnam Avani Full time

    Company DescriptionContemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Job Description:You will be supporting in delivering the efficient services to the team members of the hotel to administer the People & Culture foundation,...


  • Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...


  • Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...


  • Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...


  • Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...


  • Hanoi, Hanoi, Vietnam Techcombank Full time

    14 Nov 2023Senior Expert, Private Client Relationship Management :Category: Retail Banking GroupJob Type: Facility: Retail BankingJob Purpose: The job holder is responsible for managing directly the High Net Worth customer portfolio assigned to Senior Expert, Private Client Relationship Management (Snr Expert, PCRM) in Private Client Center (PCC) from time...