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Quality Assurance
2 weeks ago
Mô tả công việc:
(Mức lương:
triệu VNĐ)
Mô tả Công việc
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards.
Providing feedback and coaching based on quality audits, complaints and seller satisfaction.
Remarks to improve on their communication and overall quality performance.
Training CSR's on soft skills, call handling, ticket handling and communication skills.
Ensuring contact reason categories are tagged correctly.
Generating process and guidelines for CSR's to adhere.
Attending calibration and meetings to ensure requirements are on par.
Training CSR on new implementations and process changes.
Analyze the root cause of issue and able to design action plan.
Document Contact Center quality concerns and trends for procedural changes, recommendations and training.
Provide information to assist in the performance feedback (from Supervisors to Agents) and to increase motivation concerning Contact Center quality concerns.
Chức vụ:
Nhân viên/Chuyên viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
Laptop
Chế độ bảo hiểm
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Yêu cầu bằng cấp (tối thiểu): Cao Đẳng
Yêu cầu công việc:
Yêu Cầu Công Việc
University/Colleges required.
Good at English both written and spoken.
Have 1+ year of experience in developing and implementing quality assurance programs in a call center environment.
Ability to solve problems quickly and independently while working in a fast-paced environment.
Intermediate to advanced reporting skills.
Excellent ability to identify and analyze data for trends.
Ability to multitask and perform in constantly changing environment.
Strong organizational, planning, prioritization skills.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Quản Lý Chất Lượng (QA/QC),Vận Hành/Sản Xuất
Cao Đẳng
Không yêu cầu
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