Quality Assurance

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Stiebel Eltron Việt Nam Full time

Mô tả công việc:

(Mức lương:
triệu VNĐ)

Mô tả Công việc

Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards.

Providing feedback and coaching based on quality audits, complaints and seller satisfaction.

Remarks to improve on their communication and overall quality performance.

Training CSR's on soft skills, call handling, ticket handling and communication skills.

Ensuring contact reason categories are tagged correctly.

Generating process and guidelines for CSR's to adhere.

Attending calibration and meetings to ensure requirements are on par.

Training CSR on new implementations and process changes.

Analyze the root cause of issue and able to design action plan.

Document Contact Center quality concerns and trends for procedural changes, recommendations and training.


Provide information to assist in the performance feedback (from Supervisors to Agents) and to increase motivation concerning Contact Center quality concerns.


Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

Laptop

Chế độ bảo hiểm

Phụ cấp

Chế độ thưởng

Chăm sóc sức khỏe

Đào tạo

Tăng lương

Nghỉ phép năm

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng

Yêu cầu công việc:

Yêu Cầu Công Việc

University/Colleges required.

Good at English both written and spoken.

Have 1+ year of experience in developing and implementing quality assurance programs in a call center environment.

Ability to solve problems quickly and independently while working in a fast-paced environment.

Intermediate to advanced reporting skills.

Excellent ability to identify and analyze data for trends.

Ability to multitask and perform in constantly changing environment.

Strong organizational, planning, prioritization skills.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Quản Lý Chất Lượng (QA/QC),Vận Hành/Sản Xuất

Cao Đẳng
Không yêu cầu
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