Senior Account Executive, Health

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam willis towers watson vietnam insurance broker Full time
This position will be in charge of customer services delivery to assigned clients and contribute to the achievement of renewal target of the team and efficiently promoting cross
- selling and/or up
- selling to achieve target

Responsibilities:

Provide the highest level of customer service to assigned clients, including local and high
- end medical plan and strickly follow Broker Manual.
Be responsible for day
- to
- day client interaction and follow up to support the client relationship and ensure a smooth client journey including but not limit to:
Work closely with Team Leader to resolve issues specific to the area of focus and identify opportunities for increasing the value of the service to the client(s)
Other tasks assigned by Head of department and the Company

Claim support:
Providing guidance and assistance for individual clients (insured person) for insurance coverage and claims preparation, submission and resolution; escalating claim disputes to manager for guidance and support
Support Account Manager/ Team leader in preparation for bids and tenders
Actively participate in projects of WTW
Promote the cross
- selling and/or up
- selling with every renewal client

Placement cycle:
designing/obtaining of quotations, explaining insurance terms/conditions, making quotations comparison and giving recommendation to clients

Contract management:
preparing communication documents and deliver presentation for client, manage adjustments and prepare preriodically claim report during the insured year

Yêu cầu công việc:

Requirements:

Fluent in English & Vietnamese
Long
- term commitment
Client
- oriented, innovative and critical sense
Good presentation and negotiation skills
High integrity, Initiative and critical sense ownership
Proactive, Strong customer management skills
University degree
Be able to work under high pressure
Computer Literate, MS- Word, Excel, Power Point
At least 02 years experience in insurance industry, understanding of health insurance products

Willis Towers Watson is an equal opportunity employer

Quyền lợi:

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần đây lúc:
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