Clinic Assistant Customer Service

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Maple Healthcare Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

Introduction:

Main duties:

  • Greetings and welcoming patients, managing appointment schedules, providing general information to patients regarding Chiropractic and Wellness.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Must exercise utmost diplomacy to provide excellent customer service for patients; Practices confidentiality and privacy protocols in accordance to Clinic policies.
  • Performing designated cashier and closing reports in the computer system: Issue daily invoices, managing cash float, credit card payment...
  • Preparing paperwork and supporting claims for patient with insurance for direct and nondirect billing.
  • Assist Chiropractors, therapists, nurses in communicating with Vietnamese patients.
  • Translate document from English to Vietnamese.
  • Coordinate patient flows to assure the smooth transfer between Doctor's room and other departments.
  • Maintain patient satisfaction by addressing patients' feedback, clarifying their concerns and inquiries.
  • Expand other service at clinic to all patients.
  • Other task if needed or required by manager.

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

Benefits:

  • Medical benefits, paid annual leave.
  • Associate and Family member discount treatment at Maple Group.
  • Teambuilding, yearend party, and other advantages will be discussed in the interview.
  • To be working in a dynamic and professional international environment.
  • To participate in cobranding sponsored events/activities.
  • To upgrade English skills, communication skill and enhance problem solving skill in urgent situations

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

Skills and Qualifications:

  • High fluency in spoken and written English.
  • Professional demeanor and the ability to exercise courtesy and maintain gracious manner with all patients.
  • Hardworking and attentive attitude.
  • Multitasks execution ability.
  • Willing to learn more about medical terms.
  • Be positive and cando attitude

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Dưới 1 năm

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