Team Lead, IT Operations

2 weeks ago

Hanoi, Hanoi, Vietnam Techcombank Full time

21 Mar 2024
Team Lead, IT Operations :

  • Category: Technology Division
  • Job Type:
  • Facility: Technology
    Job Purpose:
  • The job holder responsible for technical support: Deliver quality management and support services/resolutions for users' issues as soon as possible.

Key Accountabilities (1):

  • Responsible for implementing and reporting security and order management activities as assigned by the Director

Security and order management, including:

  • Build/adjust and implement QTPQ of systems.
  • Develop requirements and measures to control access and protect bank data.
  • Build, maintain, and optimize security policies/rules/configurations for security and order solutions such as:

Security and information solutions for access identity management (PAM, IAM...); Network security solutions mesh (Firewall, NAC, APT, NetIPS, DDOS ); Security solutions for terminal devices (AD GPO, HIPS/HFW, Appcontrol, Web/mail filtering, DB security ); Data security solutions (DLP, FAM ).


  • Appraise, evaluate and review:
  • Decentralization implementation ensures compliance with the decentralization matrix.
  • Allocation and revocation of privileged accounts and digital certificates on technology systems.
  • Exception requests related to identification and access rights on technology systems
  • Changed requirements on solutions to ensure security and order.

Key Accountabilities (2):

Risk management and compliance:

  • Identify department risks during operations, ensure compliance with procedures and regulations bank regulations. Coordinate with relevant units to handle risks.
  • Carry out risk treatment activities according to reports from internal/external audit departments outside the Bank.

Key Relationships - Direct Manager:

Manager, IT Operations

Key Relationships - Direct Reports:

Employees under the team

Key Relationships - Internal Stakeholders:

Related blocks and units

Key Relationships - External Stakeholders:

External partners implementing the project (if any)

Success Profile - Qualification and Experiences:

  • University degree majoring in IT or electronics and telecommunications or related fields
  • Have in-depth experience in deployment, administration, and operations in terms of policies, rules, and configuration Security and order in at least one of the following fields at financial/service/telecommunications organizations (2-3 years)
  • Security solutions for access identity management (PAM, IAM...);
  • Network security solutions (Firewall, NAC, APT, NetIPS, DDOS...);
  • Security solutions for terminal devices (AD GPO, HIPS/HFW, Appcontrol, Web/mail filtering, DB security );
  • Data security solutions (DLP, FAM...).
  • Understand and work well on Unix/Linux, Window Server environments.

Have work experience related to databases:
Oracle, PostgreSQL, MSSQL,...

  • Have skills in building and using automation tools (CI/CD Pipelines), Git, Jenkins,...
  • Having security certificates such as Microsoft/Cisco/PaloAlto/Checkpoint... is an advantage.
  • Promote discipline, always comply with processes and regulations in account management and access rights bank access.
  • Able to work in groups as well as work independently, withstand high pressure
  • Know how to plan and manage/implement according to the proposed plan
  • Present and express well (both written and spoken).

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