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Overseas Study Centre Manager

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam ILA Full time

Responsibilities:

High level responsibilities - including but limited to the following

Responsible for center sales, operations and financial performance

  • Monitoring, following up to drive center's team to deliver sales targets
  • Ensuring accuracy and quality of working of sales, admission support & visa teams to achieve and exceed departed targets, and to achieve high results of customer satisfaction rate and NPS score, for future business opportunities
  • Handling difficult customers and situations to minimize customers' complaints, and to maintain winwinwin results in all cases
  • Giving local market insights to Business Development Manager and Company Marketing Department
  • Center Staff hiring, training/coaching & retention
  • Center financial management
  • Center and facility management

Requirements:

  • University Degree
  • Experience in Overseas Study area and Administration Management
  • Time Management & deadline oriented
  • Attention to details
  • Communication
  • Organization
  • Problem-Solving
  • Solution Oriented
  • Able to work with mínimal supervision