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Retention Manager with Vietnamese Language
2 weeks ago
Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments.
We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.
How you are going to make an impact
- Conduct welcome calls for new and existing clients, provide trading platform education, and assist with client inquiries as part of customer support.
- Implement upselling, crossselling, and other strategies to enhance client retention and increase client lifetime value.
- Cultivate proactive relationships with existing clients to understand their needs and preferences.
- Offer personalised assistance, promptly addressing inquiries and resolving issues.
- Devise strategies to ensure customer satisfaction and loyalty.
- Analyze client trading behaviours to identify growth opportunities.
- Gather product feedback from clients and relay it promptly to relevant departments.
- Collaborate with other teams to enhance the overall client experience.
Discover your Fit
- Prior experience in trading (crypto or forex) is mandatory.
- Fluent in both English and Vietnamese languages.
- Exceptional communication and interpersonal skills.
- Passion for finance and helping others succeed.
- Previous experience in client retention or account management is highly advantageous.
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