Operations Supervisor

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Trung Tâm Tiếng Anh ILA Việt Nam Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

-
Training and Development:

  • Conduct Workshop/Training for TA and Operation
  • Suggest courses to Academic/HO
  • Operation Officer and TA Development
-
Property management:

  • Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
  • Maintain all facilities and equipment in proper conditions: clean, safe and workable;
-
Staff supervising:

  • Observe/monitor to make sure Operation Officer's performance is accurate and professional;
  • Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
  • Check ERP to make sure every process is applied correctly;
  • Arrange staff working schedule
-
Inventory:

  • Responsible for appropriate forecast and ordering of books and materials for centre use
-
Course administration:

  • Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
  • Monitor ILA parents to make sure all information correct
-
Class schedule:

  • Work closely with sales and care team to merge or fill classes to burn revenue
  • Monitor all class to alert CM to avoid delay or cancel
  • Work close with sales and care team to forecast new classes
-
Scheduling:

  • Supervise SE to make sure smart and correct scheduling
  • Work with AM to monitor and forecast teachers on time
-
TA management:

  • Teaching Assistant recruitment
  • Forecast TA
  • Recruitment process
  • Induction
  • Scheduling
  • Scheduling (Class/Substitution/Supervision/Level Testing)
  • Supporting Tasks
  • Taking class when requested
  • Cover absent TA/absent Level Tester when requested
  • Arrange right TA for right class
  • Smart Scheduling
  • Remuneration
  • TA Salary/Scale raise
  • Contract
  • Loyalty Award
  • Excellent Award
  • Leave and Termination
  • TA Performance management
  • Observation:
conduct, corrective action

  • Performance Appraisal
  • Disciplinary Process

TA SS:
conduct, follow up improvement action

Social/Motivation activities

  • Working location: 468 Lê Văn Việt St., Tăng Nhơn Phú A Ward, Dist 9

Chức vụ:
Trưởng Nhóm/Trưởng Phòng

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Attractive salary 13th payment
2. 14 days annual leave

  • Health Care program for supervisor level
  • Discounted English courses for employee and family

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

-
Qualifications:

  • Prefer 02 years working experience in foreign company and in service product
  • Prefer working experience in an educational organisation
  • University graduated
  • Ability to work independently and as part of a team
  • Fluent in both English and Vietnamese
-
Skills:

  • Leadership/ownership
  • Management skills
  • Team building and Communication skills
  • Problem solving skills
  • Training and coaching skills
  • Wellorganised and detail management

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Giáo Dục Đào Tạo,Quản Lý Điều Hành

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