IT On Site Services
2 weeks ago
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job SummaryOur Global Information Management, On Site Services Team, which is responsible for local IT support is looking for an experienced On Site Services Analyst to join their team and be responsible for on-site IT services in Binh Duong, Vietnam.
Our existing team operates world-wide and is responsible for the proper IT operations at our factories and market offices.
This role will involve travel to Ho Chi Minh office as per buisness need.
In this role, you will focus on reactive and proactive handling of user requests & incidents regarding the standard IT platform and you will be responsible for:
- Delivering and installing requested IT functionality to the users at local and remote sites;
- IT Infrastructure
- Manage PC, Laptop and office equipment, Supporting printer error message
- Install and support client systems regarding software and hardware;
- Experience on working for Helpdesk role
- Supporting end users
- Participate to the maintenance of the infrastructure such as the network, the printers or the servers and assist the purchasing of the requested hardware and software; handle incidents and service requests, following our processes, policies and SLAs and hold basic trainings to the end-users.
- As a long-term perspective, your responsibility will be to contribute with ideas to the improvement of the IT situation in the company and to implement solutions. You will coordinate local IT related projects from technical aspect and participate in Global projects.
- The position will be based in Binh Duong, Vietnam and requires 10% of travelling
Education and Language:
- You should have a Technical vocation, and your English skills are very good, both spoken and written. Experience as IT Analyst language skills we will see it as advantage.
Professional Skills and Experience:
To be a successful IT Analyst in our team you should already:
- Have at least 2 years' experience related to IT Infrastructure
- Experienced in managing PC, Laptop and office equipment, Supporting printer error message
- Experience on working for Helpdesk role
- Supporting end users
- Experience in basics of CISCO, Microsoft Windows , Video Conferencing
- Who can handle users, managing difficult stakeholders
- You can troubleshoot Microsoft systems
- Preferably you have already worked onsite but also provided support remotely.
Personal Qualifications
- You have outstanding communication skills and you can build good relationships with the business. You are hands-on, proactive, flexible, but in the same time you are following the rules, processes and policies
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at
This job posting expires on 31/05/2024
If you have any questions about your application, please contact Poonam Agarwal.
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