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Driver Operations Manager
1 week ago
Currently, we are seeking a high caliber
Driver Operations Manager based in Hanoi, Vietnam as we continue to expand our presence and capabilities across SEA. Quick wits, problem solving and a team first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your city through the growth and optimization of the driver population on the Lalamove platform.
Main Responsibilities:
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Driver operations:constantly maintain an over-supplying effort by keeping a healthy pipeline of leads, by efficiently scheduling and training and effectively retaining drivers on the platform
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Community management: actively moderate (bring people together), leverage, provide incentives and lead the driver community to shape the best service quality to users and the best worth for drivers
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Driver operations standards: identify, build and implement standard operating procedures (SOPs) and policies to support the activity and solve or prevent issues from occurring
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Performance: regularly track the efficiency of the team and the service quality provided to the network, and deploy corrective/improvement actions
What We Seek:
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Leadership skills to deal with a large and diverse driver community in Hanoi
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Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
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Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
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Data-driven to identify leverages and make the best decisions for the business in every situation
What You Need:
- Degree holder with at least 2 years of operational/leadership experience, preferably in a logistics/ecommerce fulfillment environment
- Knowledge and understanding of mobile and web technologies
- Proven track record of hands on leadership experience through managing sizable teams
- Strong empathy to understand the needs of drivers and users. Calm under pressure. You have excellent organizational skills, integrity, and great followthrough on tasks
- Vietnamese national with fluency in English and Vietnamese
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