Analyst, Niv and Dct Set Up

2 weeks ago

Hanoi, Hanoi, Vietnam NielsenIQ Full time

Job Description:


Receives, analyzes, inputs and sets up the required information, instructions, training and/or system settings for the Global Data Acquisition functional teams and the other BUs stakeholders to perform their work in the back office/ field/ factory.


Responsibilities:

  • Cooperating with both the Questionnaire creation teams (GDDC, Special Projects) as well as Data Acquisition (DA) for developing and creating a well functioning and organized survey
  • Creates/Maintains Work Orders/JOs which contain the (internal/external) client requirements, and ensures the specifications are correctly captured
  • Review the timelines Questionnaire/Feasibility template with Special Projects, CS, GDDC, DCI and other stakeholders and coordinate with the field teams for RRES type of surveys
  • Questionnaire/Feasibility template review.
  • Survey/Study link creation (authoring), including QCT alert setup
  • Testing the link to check completeness before sending out to stakeholders for further testing
  • Support in testing and validation activities to confirm the requirements are successfully met
  • Ensure SLA's & Quality parameters (PDRs and QEs) are aligned with the global standards.
  • Coordination with Business teams till survey is live in field
  • Create, Prepare and Upload Preloading, Planning and Survey Access files based on the provided information (During testing and for live surveys)
  • Create and maintain internal tracking files
  • Ensure that there are no Pre Delivery Rework or Quality Escape
  • Ensure that the defined SLAs and timeline commitments are met
  • Define and modify SOPs as per requirements on time to time basis
  • Create Field Briefing Material for each new study for the field teams
  • End to End follow up until a solution is applied and the issue is resolved
  • Conduct training sessions for the field teams (auditors and/or QCTEs) for each new survey
  • Communicate to the field teams whenever the survey is made live. Provide field briefing material, description and other required information to them.
  • Training or process knowledge transfer in case business needs to understand DCT/NIV process
  • Any new development, verification process to confirm the developed part is working fine
  • Backoffice support for data collection on the field, working closely with the Data Acquisition (DA) team
  • Communicates when UI issues appear that do not allow the processes to continue properly, and gives followup to them by raising and chasing tickets until a solution is applied and the issues are resolved

Qualifications:

  • University education (Engineering, Business, Marketing, IT/Computer science, Operations Management)
  • Upper-Intermediate English level (written and oral) & local language (Vietnamese)
  • Proactive, dynamic and organized, able to work independently, efficiently and effectively.
  • Detail oriented and excellent concentration ability
  • Sense of urgency and activities prioritization
  • Critical thinking
  • Strong networking skills ability to work in a crossfunctional environment with several interacting teams and also remotely.
  • Basic Programming knowledge: (e.g. SQL, Java script, macros; any other language).
  • Having basic testing knowledge to validate survey end to end
  • Total experience: +2 years
  • NielsenIQ E2E RMS (process & product) knowledge
  • Deep NielsenIQ Data Collection knowledge
  • CDAR modules knowledge (Nice to have)
  • Experience 18+ months in NielsenIQ or similar positions
Additional Information

About NIQ
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers.

With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics.

NIQ delivers the Full View.

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion


We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

  • NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

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