Security Operations Executive

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Persolkelly Việt Nam Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Oversee and manage Physical Security operational activities with primary responsibility for Life Safety and Asset Protection across the business. Provide afterhours onsite support if required.
  • Assist in developing, maintaining, and implementing security emergency management procedures and plans.
  • Provide an overview, including developing the security team (visitor management system, badging system, attendance tracking), etc.
  • Collaborate with internal and external stakeholders, business units, operations teams and local landlords and vendors, developing and enhancing working relationships.
  • Support the management of guarding vendors, including developing standard operating procedures (SOPs), rationalization & review of Guard Force, profiling of Guard Force and ensuring 100% training of all guard manpower.
  • Ensure highquality operational vendor performance in line with our key performance indicators (KPIs).
  • Implementation & Followup of the Security Plan and review of Post-Site Instructions.
  • Sharing of Daily & Weekly reports. Also conduct of Surprise Checks and submission of reports with observations.
  • Sharing of all patrolling observations, corrective action along with followups for closure of all observations.
  • Ensures that SLAs for all processes are being taken care of by the security team.
  • Conduct security investigations or reported acts of violations / deviant behaviour.
  • Periodical check of security & other associated documentation. Support in conduct of Internal & External Audits.
  • Incorporation of change in process in alignment with regional/global policies.
  • Overseeing the customer service process & resolving customer complaints brought to your attention.
  • Possessing excellent organizational & negotiation skills to enhance customer support.
  • Handle employee/visitor complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Build sustainable relationships and trust with employees, visitors & vendors through open and interactive communication

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Laptop
  • Chế độ bảo hiểm
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
- Đào tạo

  • Tăng lương
  • Nghỉ phép năm

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

Graduate with 3+ years of experience in corporate security, customer experience, or other relevant security-related positions.

  • Excellent English communication, writing and presentation skills. Speaking & understanding of the local language is mandatory.
  • Exceptional interpersonal and communication skills and strong business acumen with good analytical skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • A collaborative personality who is able to work with diverse teams and across silos to manage complex issues.
  • Ability to multitask, prioritize, and manage time effectively.
  • Previous Experience in Operations, guard force management, and post orders is a plus.
  • Familiarity with access control, and CCTV.
  • Ability to lead a team.
  • Knowledge of mediation and conflict resolution techniques is preferable.
  • Proficient in Microsoft Office Suite.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Hành chính Văn phòng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Đào Tạo Bán Hàng

Đại Học
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