Quality Specialist

2 weeks ago

Hanoi, Hanoi, Vietnam esoft systems Full time

1. Quick re-train, coaching

  • Monitor inhouse staff and parttimer/vendor those who have low performance to designing proper training and coaching.
  • Deliver training content and materials.
  • Deliver the course to with right audience, suitable capacity, and time duration to ensure effective training.
  • Trainer content storage.
  • Ensure Trainees access the platform.
  • Organize & manage classes and track training calendar both offline & online in areas of technical assignment.
  • Set up a trainee evaluation system for timely improvement.
  • Training delivery: Choose an appropriate delivery method to achieve training objectives.
  • Evaluate trainee's platform using technical skills periodically to ensure effectiveness after training.
  • Live production performance followup: Follow up on live production performance and report to related departments for proper actions.

2. Client complaints (Re-active)

  • Investigation of customers' complaints: Analyze the root cause of complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
  • Propose and implement shortterm and longterm solutions for quality issues.
  • Coordinate with other stakeholders to ensure the agreed solutions are followed and implemented.

3. Maintaining quality (Pro-active)

  • Internal Audit
  • Use inspection and test plan to proactive control quality in the inprocess

4. Quality system procedures

  • Design and update workflow of producing a product
  • Update various systems (Lychee, EPT, etc.) when there is a change to a product

5. Onboarding new clients

  • Organize and supervise the new client test in production to ensure the quality meets client expectations
  • Leading the processing time test
  • Coordinate with other stakeholders to ensure smooth onboarding.
  • Continuously monitor quality and client feedback after launching

6. Internal production optimization

  • Come up with new ideas for optimization and follow Design thinking framework (Ideate > POC > Test > Implement)
  • Implement optimization, new technology, new software into production

7. Onboarding new external resources**- Organize and supervise the new external resources test in production to ensure the quality meets the products' requirements

  • Leading the processing time test
  • Coordinate with TA-Sourcing team to ensure smooth onboarding.
  • Continuously quality checking after onboarding

DESIRED KNOWLEDGE AND SKILLS:

1. Knowledge

  • Proficiency in using Photoshop, Camera Raw, Bridge.
  • At least 1 year working in the realestate editing industry
  • Supplementary knowledge
  • General knowledge of product quality management.
  • Experience working with parttime employees and vendors both online and offline.

2. Skills

  • Creates new insights from a wide range of information, tools and techniques, be able to use Office software: Excel, Word, PowerPoint
  • Thinks imaginatively, or "outside of the box" to identify and/or develop creative solutions for which there are few or no precedents.
  • Seeks out new information and brings forward innovative solutions with little to no guidance.
  • Integrates relevant concepts/models into a complete vision or solution for which there is no previous experience or road map.
  • Understand and utilize technology to improve approaches and solutions
  • Turn ideas into something valued by the company and customers
  • Problemsolving skills.
  • Root cause analysis skill.
  • Reporting skills.
  • Research skills.
  • Communication skills.

3. Personal requirements (Attitude, personality, ability)

  • Demonstrate 6 core values of Esoft (Openness, Care, Credibility, Quality, Passionate, Innovation).
  • Good health can work under high pressure, no color blind.
  • Ability to work in shifts, Tet, and Holiday to support production when required

Application deadline:

Ongoing

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