IT Technical Support Engineer

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Techtronic Industries Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

RESPONSIBILITIES:

  • Troubleshooting incident report, updating information and restoring/delivering service request IT service(s) within Operation Level Agreements / Service Level Agreement.
  • Analysing, collaborating and resolving the root causes in problem task.
  • Creating, implementing and documenting in authorized change. Also attending CAB's meetings when required.
  • Overviewing and updating CMDB is accurate and up to date.
  • Evaluating, presenting and discussing with line manager on Objective and Key Results (OKRs)/KPI method monthly and quarterly.
  • Working on office hours and overtime when required in order to deliver 24/7 IT Managed services, with Customer service mindset.
  • Complying and contributing to IT policies, standards, SOP and guidelines.
  • Acting as a team player with other internal departments/teams, on technical views, to offer and convince requester to follow best practice designing and continue improvement solutions.
  • Selfstudying and proposing valuable training courses (soft and hard skill) and technology trending to manager.
  • Volunteering to conduct internal training and working with sharing knowledge spirit.
  • Compliance with Conversation, Feedback and Recognitions (CFRs) method to build up company's culture.
  • Communicating and networking with 3rd partner's experts in escalated situations.
  • Delivering acceptance into service into operational state.
  • Assisting and contributing ongoing projects if required.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Xe đưa đón
- Đồng phục

  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Tăng lương
  • Nghỉ phép năm

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

Education:
University 's degree in Information Technology / Computer Science or equivalent.

Experience:

  • At least 5 years of recent experience in IT support are required.
  • Certificate in MCSA or CCNA

Knowledge:
Technical knowledge

  • At least 3 years or above experiences in administration of computer operating systems, fixing technical problems in a manufacturing IT environment.
  • Solid experiences in supporting technical support / helpdesk.
  • Handson experience with PC hardware / Software installation, Windows OS and configuration, Mac OS, Active Directory, Microsoft Office, Antivirus.
  • Experience of supporting TCP/IP, Windows, Wi-Fi and firewall.
  • Good knowledge of computer software and hardware troubleshooting procedures and methods, proficiency in using various testing software and maintenance tools.
  • Good knowledge of install, manage, maintain the windows server system associated with some functions as like Active Directory, DNS, DHCP, WSUS, Deploy GPO, File server, Printer server, etc.
  • Knowledge of VMware, Storage, Fortinet firewall are preferred.

Functional Skills:

  • Strong sense of responsibility, continuous improvement and able work independently.
  • Good analytical and problem solving skills.
  • Having customer services mindset.
  • Team player with good interpersonal, communication and organizational skills.
  • Demonstrated ability to learn new technology.
  • Can communicate English.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
CNTT - Phần Cứng,CNTT - Phần Mềm,IT Support,Triển Khai Phần Mềm

Đại Học
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