Dispute, Operations

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

  • Professionally handle dispute cases related to return process.
  • Clarifying the customer's complaints, resolve customer issues or follow escalation process.
  • Get new initiatives to improve processes, daily task.
  • Willing to learn new things and adapt to new environment quickly.
  • Take high responsibility in serving customers by wow Customer Service.
  • Maintain a balance between company policy and customer benefit in decision making.
  • Get good technical knowledge of products.
  • Available to work at weekend.

Requirements:

  • Really love customer service job and company commitment.
  • Good teamwork.
  • Good logical mindset, task oriented.
  • Analytical with effective negotiation and problemsolving skills.
  • Personality: trustworthy, careful, proactive.
  • Strong English skills is an advantage.


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