Learner Engagement Specialist

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH ELSA Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Become a content maestro: You will map and create content curricula based on ELSA materials for diverse audiences, from IELTS testtakers to cabin crew, sales professionals, customer service professionals, etc
  • Partner with B2B clients: Assist company admins and teachers in establishing, developing, and achieving their learning goals. Be their goto person for all things about learning with ELSA
  • Empower learners: Guide learners in using ELSA effectively to maximize their learning experience. Develop engaging strategies to keep them motivated and on track.
  • Drive engagement: Craft short
- and long-term engagement plans, implement strategies and analyze data to ensure high engagement rates for both trial and active clients.

  • Reignite learning: Analyze learner performance data, identify those needing support, and implement intervention plans to get them back on track.
  • Confidentiality is key: Handle learner information with discretion and care, adhering to company regulations.
  • Share the knowledge: Conduct monthly/quarterly workshops for teachers/admins and end users, equipping them with ELSA mastery.
  • Showcase success: Capture success stories and build compelling case studies to demonstrate the impact of ELSA.
  • Teamwork makes the dream work: Collaborate closely with the Account Manager to develop and implement strategies that achieve client retention goals.
  • Embrace new challenges: Be open to taking on additional tasks assigned by your manager.

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Competitive salary
  • 100% Salary in probationary period
  • Flexible working hours (Mon
  • Fri, 9am6pm), hybrid working
  • Up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
  • ELSA Pro Account, ELSA learning
  • Premium Health Insurance (PTI Card)
  • Full Social insurance, health insurance, unemployment insurance
  • Global team (spanning Vietnam, US, Portugal, India, Japan, Indonesia, Latin America); creative working environment
  • Direct exposure to key B2B clients, which are global companies & schools
  • Ability to drive key metrics for our B2B business and contribute directly to ELSA's success as a SaaS company

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • English teacher/trainer with TOEFL, TESOL certificate
  • Experience in classroom engagement
  • Degree in Education, Teaching Methodology or related fields preferred. Teaching experience or academic background in Education is advantageous.
  • Strong project management skills and implementation planning
  • Ability to create relevant learning content and conduct engaging user training sessions
  • Practical problemsolving skills and a proactive approach to client satisfaction
  • Ability to generate new ideas to serve high engagement goals
  • Comfort with digital content creation (online teaching videos)

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Truyền Thông/Báo Chí,Truyền Thông/PR

Trung cấp - Nghề
Không yêu cầu
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