Community Specialist

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Athena Studio Full time

I. KEY JOB DUTIES
Athena is seeking a dedicated and enthusiastic Community Specialist to join our team.

As a Community Specialist, you will be responsible for nurturing and expanding our online and offline communities, fostering engagement, and ensuring that community members have a positive and rewarding experience.

You will play a vital role in building and maintaining a strong and supportive community around our products, services, or brand.

The position is also expected to monitor progress to agreed measures and within set organizational procedures.

  • Develop and implement strategies to engage and grow the community, including social media platforms, forums, and other online and offline channels.
  • Create and curate content that encourages participation and discussions within the community.
  • Monitor community discussions, ensuring that interactions are respectful and aligned with community guidelines.
  • Address issues, disputes, or concerns promptly and professionally.
  • Implement and enforce community policies and rules.
  • Provide assistance and support to community members by answering questions, resolving issues, and escalating technical problems to the appropriate teams.
  • Collaborate with the customer support team to ensure consistent and accurate responses.
  • Collaborate with the Marketing team to generate engaging content, such as blog posts, newsletters, videos, or webinars, to inform and entertain the community.
  • Collaborate with content creators and marketers to promote community activities.
  • Gather and analyze feedback and insights from community members to provide valuable input to improve products, services, or user experiences.
  • Create and share regular reports on community engagement and sentiment.
  • Organize or participate in community events, meetups, and conferences, both online and inperson.
  • Promote and manage attendance at community gatherings.
  • Identify and nurture potential community advocates and brand ambassadors, collaborate with them to expand the reach and influence of the community.
  • Other tasks requested by the line manager

II. EDUCATIONAL REQUIREMENT / SKILLS / ATTRIBUTE

KNOWLEDGE:

  • Bachelor's degree in Marketing, Communication, Business or a related field.
  • Proven experience at least 3 years in blockchain community management, social media management, or a related role and familiar with SNS such as Twitter, Telegram, Discord, Facebook, Youtube, LinkedIn.
  • Strong understanding of communitybuilding strategies and online community dynamics.
  • Proficiency in using community management tools and social media platforms.
  • Experience with event planning and coordination is a plus.

SKILL & ABILITY:

  • Excellent communication skills in both English, Vietnamese and interpersonal skill
  • Ability to empathize with community members and address their needs.
  • Good presentation and documentation skills
  • Good analytical and critical thinking
  • Strong selfdiscipline but be mindful of everyone
  • Strong problemsolving and conflict resolution abilities.
  • Creative thinking and a passion for engaging with communities.
  • Growth Mindset: embrace the challenge and learn
  • Willingness to listen and calmly, patiently champion ideas to others

III. WHY YOU'LL LOVE WORKING HERE

  • Professional, creative working environment and talented teams, equal opportunities & agile culture
  • Great facility to work.
You will have a
MacBook and extra high-definition screens:

-
Electrical standing desk for the most comfortable seat

  • Annual leave
    12 days / sick leave
    2 days / remote work
    12 days / anniversary leave
    1 day:

  • The paternity Leave policy offers
    more than 10 days of Paid leave, not including days off.
  • The remaining Annual leave will be transferred to the next working year
-
Premium health insurance package for you and your relatives
-
Annual health check-up at the premium clinic

  • Interesting workout activities
    :gyM/Fitness, yoga, kickboxing, football after work
-
Annual bonus and
project bonus:

  • Reward program for engaging in activities and volunteering
-
Annual company trip & quarter team bonding activities

  • Happy hours and awesome parties
  • Development opportunity
    :sponsorship for training courses:
  • With regular discussions, you will have a lot of opportunities to learn from experts in their fields
  • International opportunity to expose and grow
  • We often send our elites to international conferences like GDC, WWDC, Google I/O... to update the latest technology
-
Additional allowance & gifts for birthdays, giving-birth, weddings, illness, Mid-Autumn Festival, Lunar New Year, 1/1, 1/5, 1/
  • Pantry booster with
    food & beverages, game station & entertainment: PS4,...

IV. FURTHER INFORMATION

  • Working hours: from Monday to Friday (8:30 18:00)
  • Address: Olympus Building, 40A Lam Son, Ward 2, Tan Binh District, Ho Chi Minh city.


  • Ho Chi Minh City, Ho Chi Minh, Vietnam LUSINE Full time

    **Giới thiệu**:Lusinelà công ty 100% vốn nước ngoài đang hoạt động lĩnh vực Tiếp thị, Marketing tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "Marketing Communication Specialist", "Accounting Coordinator (Nhân viên kế toán kho và công nợ)". với các kỹ năng như Trách Nhiệm, Làm Việc...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Virtuos Games Full time

    Location Vietnam, Ho Chi Minh City - Sparx*- Department Human Resource, GAPLAY, GROW and WINTo be a part of Virtuos means to be a creator and aim at excellence.At Virtuos, we harness the latest technologies to make video games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Coin98 Labs Full time

    Coin98 Labs is looking for a Web3 Community Specialist to join us in making web3 accessible to everyone.As a Web3 Community Specialist at our company, you will work closely with the team leader in creating and deploying both online & offline initiatives to manage and grow our Web3 products' global & Vietnamese communities. Your other duties will monitor and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Printify Full time

    The CompanyJames Berdigans, CEO of Printify: "Our mission is to build an ever-evolving platform that lets anyone start an eCommerce business with as little investment and risk as possible. Our vision is to transform eCommerce from mass manufacturing to on-demand production, eliminating excess stock and reducing environmental waste."With no leftover stock and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Esme Quá Đẹp Việt Nam - Vita Clinic Full time

    **Mô tả công việc**:(Mức lương: Thỏa thuận)**Key responsibilitiesContent Social & Media:- Develop effective CEO communication strategies on Facebook, Tik Tok, Instagram, YouTube....- Plan event every week/month- Collaborate with Production to produce video, images for advertisements or articles.- Collaborate with Adsvertisement team ensure KPI...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam CÔNG TY TNHH SHR VIỆT NAM Full time

    Đối tác của SHR là công ty nghiên cứu phát triển, sản xuất cần tuyển vị trí **Communication Specialist** làm việc tại **Quận 1 - Hồ Chí Minh**, cụ thể:**MÔ TẢ CÔNG VIỆC**Chức vụ: Chuyên viên Truyền thông Phòng/Bộ phận: Quan hệ công chúngCấp trên trực tiếp: Quản lý Nơi làm việc:...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Zalo Full time

    What you will do:Employee Communications: In the context of a small and nimble team, influence our overall Internal Communications strategy and execute programs to deliver communications objectives throughout the delivery of Zalo group culture and business strategy; Generate own written and design content for internal initiatives; Storyboard or translate...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam UOB Vietnam Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam NIC HR Full time

    The position involves duties relating to ongoing written and other communications with the Global Alliance for Trade Facilitation's (GATF) partner foreign and domestic business associations in Vietnam, individual companies engaged in importing and exporting in Vietnam, relevant Vietnam government offices for the GATF customs bond project in Vietnam and,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam NIC HR Full time

    NIC's ClientJob Description: The position involves duties relating to ongoing written and other communications with the Global Alliance for Trade Facilitation's (GATF) partner foreign and domestic business associations in Vietnam, individual companies engaged in importing and exporting in Vietnam, relevant Vietnam government offices for the GATF customs bond...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT VN Full time

    Overview:About RMIT VietnamRMIT is a global university of technology, design, and enterprise. We are global in footprint and even more importantly, we are global in mindset. We are committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact.RMIT University Vietnam (RMIT Vietnam) is a campus of...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:Our client is one of the leading insurance companies in VietnamResponsibilities: Support PD Communication Manger in planning and implementing all communication activities of Partnership distribution and regional PCA in effective way. Implement internal communication programs to improve the motivation for both sales force and back office in line...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT VN Full time

    Overview: RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Trusting Social Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Performing monthly reconciliation data with Partners & Merchants. The reconciliation specialist will identify any errors or discrepancies in data from Partners/ Merchants' side and work to resolve them. This may involve working with other departments or teams to gather additional information and clarify...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Trusting Social Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Performing monthly reconciliation data with Partners & Merchants. The reconciliation specialist will identify any errors or discrepancies in data from Partners/ Merchants' side and work to resolve them. This may involve working with other departments or teams to gather additional information and clarify...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Bệnh Viện FV Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Experience: At least 3 years experience working in the same role, with priority on managing accounts experience at a Marketing Agencies.Qualification: Graduated from the University of Marketing, Communication or relevant majors. Good Planning and Organisation skill Microsoft office fluency (Word, Excel,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH MTV Netpower Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Primary responsibilities including but not limited to:Plan, create ideas to build, organize internal programs, events, collective movements, and company culture to create engagement initiatives among employees Develop a plan to implement company's internal communication program on a monthly, quarterly,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam AMPERES Full time

    JOB DESCRIPTIONEnergy Transition SpecialistAbout AMPERESAMPERES is a mission-driven enterprise committed to finding integrated solutions for the entrenched sustainability challenges facing Southeast Asia, Australia and the Pacific. We have offices in Ho Chi Minh City (Viet Nam) and Perth (Australia). We use evidence-bases, deliberative processes and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...