itechwx

LOCATION: • 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City • 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City Only accepting candidates based in Vietnam RESPONSIBILITIES • Reviews issues and contacts customers to understand issues....

You will: • Reviews issues and contacts customers to understand issues. • Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. • Resolves or escalates multiple and varied customer issues. Documents technical work and...

**Our ideal candidates:** •        Proficient in English (4 skills) (Advanced level) •       Willing to work during Tet and holidays (with a salary up to four times the normal rate) as required by the job •        IT educational background, open for freshers •        Customer service mindset You...

**You will:** - Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. - Resolves or escalates multiple and varied customer issues. Documents technical work and research. -...