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Responsibilities 1、Communicate with corporate customers via telephone, email and web response, or electronic service to provide in-depth technical support for complex escalated problems. 2、Manage relationships with multiple customers, partners and collaborate with business contacts within the company. 3、Use standard processes, implement existing...

• Acquire and update knowledge of all Microsoft tools and associated working processes. • Manage CSRs, provide feedback & coaching to CSRs to improve service quality. Assure compliance of metrics & procedures on behalf of CSRs. • Contingency Plan Implementation and Activation Monitor the balance of workload and CSR availability. • Handle escalations...

• Location: Hanoi • Only accepting candidates based in Vietnam RESPONSIBILITIES Network and Infrastructure • Maintain and troubleshoot business LAN/WAN, switching, routing, wireless, VPN, DHCP, DNS, NAT, VLAN, trunking, ACL, and firewall-related services. • Monitor network availability, performance, logs, alerts, SLA indicators, and uptime;...

LOCATION: • 8th & 23rd Floor, Lancaster Luminaire Building, 1152-1154 Lang Road, Lang Thuong Ward, Dong Da District, Hanoi City Only accepting candidates based in Vietnam RESPONSIBILITIES Network and Infrastructure • Maintain and troubleshoot business LAN/WAN, switching, routing, wireless, VPN, DHCP, DNS, NAT, VLAN, trunking, ACL, and firewall-related...

**YOU WILL:** ·      Be responsible for the daily management, work allocation and performance evaluation of the pre-sales support team to ensure its efficient operation. ·      Guide and supervise team members in performing pre-sales support tasks, including customer consultation, sales opportunity discovery, product recommendation and...

**LOCATION**- **8** **th** **& 23** **rd** **Floor, Lancaster Luminaire Building, 1152-1154 Lang Road, Lang Thuong Ward, Dong Da District, Hanoi City** Only accepting candidates based in Vietnam **RESPONSIBILITIES** - Monitor and report daily activities of the systems (healthy daily checklist) to ensure timely detection of system abnormalities. -...

**Job description:** Office Management: - Supervise and coordinate the day-to-day activities of the office. - Ensure that office facilities, equipment, and resources are well-maintained and functional. - Manage office supplies inventory and place orders for necessary items. - Oversee the cleanliness, organization, and general upkeep of the office...