Technical Support Engineer

1 week ago

Hanoi Hanoi, 44, Việt Nam StarCharge Toàn thời gian

Miễn phí với email hoặc Google

Lưu công việc này và sắp xếp tìm kiếm của bạn

Tạo một tài khoản miễn phí để lưu việc làm, tạo thông báo và quay lại danh sách này từ trang tổng quan của bạn.

Lưu công việc Lưu và tạo cảnh báo

Miễn phí với email hoặc Google

Bằng cách tiếp tục, bạn đồng ý với Điều khoản & Chính sách bảo mật.

Job Responsibilities 1.
Technical Support
- Provide technical support for EV charging products, including AC chargers, DC fast chargers, charging modules, and related systems.
- Analyze and troubleshoot hardware, software, communication, and network-related issues during installation, commissioning, and operation.
- Support customers and internal teams in resolving technical issues and provide effective solutions in a timely manner.
- Handle technical inquiries and provide remote or on-site technical support when required. 2.
Installation & Commissioning
- Support the installation, commissioning, testing, and maintenance of EV charging equipment at customer sites.
- Conduct system configuration and functional testing to ensure chargers operate properly.
- Assist with troubleshooting communication protocols, network connectivity, and charging platform integration.
- Prepare commissioning reports and technical documentation. 3.
Software & Platform Support
- Support the testing and troubleshooting of charger software and firmware versions.
- Perform software/firmware version testing and assist in identifying and reporting product issues.
- Support the integration between charging stations, backend platforms, OCPP, and other third-party systems.
- Collect, analyze, and report technical issues to R&D and product teams for further investigation. 4.
Customer & Internal Coordination
- Communicate with customers, distributors, project teams, and R&D teams to understand and resolve technical problems.
- Provide technical training and product demonstrations when required.
- Follow up on technical issues and ensure timely resolution.
- Prepare technical reports, troubleshooting records, and other related documents. Job Requirements
- Bachelor’s degree or above in Electrical Engineering, Electrical & Electronic Engineering, Automation, Mechatronics, Computer Science, or a related field.
- 1–3 years of experience in technical support, field service, commissioning, preferably in the EV charging, new energy, or power electronics industry .
- Basic knowledge of EV charging systems, AC/DC charging technology, power electronics, or electrical systems.
- Familiarity with OCPP, TCP/IP, CAN, Modbus, or other communication protocols is an advantage.
- Basic knowledge of networking and troubleshooting, including IP configuration, routers, Wi-Fi, and Ethernet.
- Experience with software/firmware testing and issue troubleshooting is preferred.
- Good problem-solving and analytical skills.
- Good communication and customer service skills.
- Able to work independently and willing to travel to customer/project sites when required.
- Good command of English for technical communication; Chinese is a plus.

Technical Support Engineer

Lưu công việc này và sắp xếp tìm kiếm của bạn

Việc làm tương tự ở Hanoi Hanoi

Thành phố lớn

Châu Mỹ

Âu Châu

Châu Á / Châu Đại Dương

Châu Phi

Technical Support Engineer

Lưu công việc này và sắp xếp tìm kiếm của bạn

Việc làm tương tự ở Hanoi Hanoi

Thành phố lớn