ServiceNow Practice Lead
3 days ago
Thành phố Hồ Chí Minh, SG, Việt Nam
Hitachi Digital Services Vietnam
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ServiceNow Practice Lead & Delivery Director (CTA / CMA)
- Job ID / Requisition ID: R0148287
-
Location:
Ho Chi Minh City, Vietnam (Hybrid)
- Company: Hitachi Digital Services
About the Role
Build, scale, and lead a high-growth enterprise practice. Hitachi Digital Services is hiring an executive ServiceNow Practice Lead & Delivery Director to establish our regional ServiceNow business, drive delivery excellence across global clients, and mentor a top-tier consulting and architecture team.
Key Responsibilities
- Practice Strategy & P&L: Define the strategic roadmap to grow the ServiceNow business line, governing practice revenue, margins, resource utilization, and operational health.
- Global Delivery Leadership: Oversee end-to-end delivery of complex enterprise engagements across ITSM, ITOM, ITAM, HAM/SAM, SecOps, HRSD, CSM, and custom digital workflows.
- Capability & Team Building: Lead workforce planning, talent acquisition, skills enablement, and certification roadmaps across distributed engineering hubs.
- Solution Innovation & Governance: Drive pre-sales solutioning, continuous service offering improvements, and high customer satisfaction standards. Qualifications
- 10+ years of total IT industry experience, with 8+ years leading ServiceNow delivery programs and practice operations.
- Certifications: ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or equivalent credentials.
- Proven leadership scaling distributed teams and managing global delivery models.
- Strong track record supporting enterprise clients across Japan and/or APAC markets is highly preferred.
- Bachelor’s degree in Computer Science, Information Technology, or an engineering discipline. Key Benefits
- 14 months' salary per year.
- 100% salary-based Social Insurance & $3,000/year Private Insurance.
- Hybrid work & Online interviews.
- 14+ days of Annual Leave.
- International onsite opportunities.
Job Type
Full-time Pay: Up to 90,000,000₫ per month Work
Location:
Hybrid remote in Thành phố Hồ Chí Minh
- Job ID / Requisition ID: R0148287
-
Location:
Ho Chi Minh City, Vietnam (Hybrid)
- Company: Hitachi Digital Services
About the Role
Build, scale, and lead a high-growth enterprise practice. Hitachi Digital Services is hiring an executive ServiceNow Practice Lead & Delivery Director to establish our regional ServiceNow business, drive delivery excellence across global clients, and mentor a top-tier consulting and architecture team.
Key Responsibilities
- Practice Strategy & P&L: Define the strategic roadmap to grow the ServiceNow business line, governing practice revenue, margins, resource utilization, and operational health.
- Global Delivery Leadership: Oversee end-to-end delivery of complex enterprise engagements across ITSM, ITOM, ITAM, HAM/SAM, SecOps, HRSD, CSM, and custom digital workflows.
- Capability & Team Building: Lead workforce planning, talent acquisition, skills enablement, and certification roadmaps across distributed engineering hubs.
- Solution Innovation & Governance: Drive pre-sales solutioning, continuous service offering improvements, and high customer satisfaction standards. Qualifications
- 10+ years of total IT industry experience, with 8+ years leading ServiceNow delivery programs and practice operations.
- Certifications: ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or equivalent credentials.
- Proven leadership scaling distributed teams and managing global delivery models.
- Strong track record supporting enterprise clients across Japan and/or APAC markets is highly preferred.
- Bachelor’s degree in Computer Science, Information Technology, or an engineering discipline. Key Benefits
- 14 months' salary per year.
- 100% salary-based Social Insurance & $3,000/year Private Insurance.
- Hybrid work & Online interviews.
- 14+ days of Annual Leave.
- International onsite opportunities.
Job Type
Full-time Pay: Up to 90,000,000₫ per month Work
Location:
Hybrid remote in Thành phố Hồ Chí Minh