Director of Operations

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Savills Vietnam Full time ₫9,000,000 - ₫12,000,000 per year

Location:
Tan My Ward (Dist.7), HCMC.

Preferred:

Local professionals

SCOPE OF WORK:

  • Responsible for the effective operations of the assigned cluster (serviced apartments and office buildings), ensuring service excellence, tenant satisfaction, financial efficiency, and full legal compliance.
  • Making decisions in line with Savills' vision, objectives and standards whilst aligning with Landlord and Client's needs and objectives.

MAIN DUTIES:

1. Operations Management

  • Oversee all operational aspects across assigned properties, buildings, including serviced apartments, serviced villas and office buildings.
  • Ensure the daily operations of all departments — including Housekeeping, Front Office, Engineering, Security, F&B, Landscaping, and supporting functions — are conducted professionally, delivering the highest service quality to both tenants and Landlord.
  • Develop and execute short-term and long-term operational strategies.
  • Ensure international standards in safety, security, hygiene, and service.
  • Develop and monitor SOPs and KPIs for each property.
  • Manage weekly/monthly/quarterly report to Landlord.

2. Financial Management

  • Manage budgets, control costs, and improve profitability.
  • Ensure cost control and financial effectiveness of each property.
  • Check, analyze P&L report regularly and provide improvement solutions.

3. Client & Stakeholder Management

  • Maintain strong relationships with tenants and handle complex feedback or complaints effectively.
  • Collaborate closely with the property owner, management board, and service providers to ensure overall operational effectiveness.
  • Establish and uphold a professional image for the property and the company brand.

4. People Leadership

  • Recruit, train, and develop the management and operations teams at each property.
  • Foster a positive and high-performance work culture.
  • Assess individual performance and develop career paths for key personnel.

5. Compliance & Continuous Improvement

  • Ensure all operations comply with Vietnamese laws and internal standards.
  • Implement process improvement initiatives to enhance service quality.
  • Respond to and manage emergency or crisis situations effectively.

JOB REQUIREMENTS:

1. Technical skills

  • Microsoft Office (Word, Excel, PowerPoint)
  • Hotel Management
  • Building Management
  • Operation Management

2. Soft skills

  • Operational Excellence:
  • Strong capabilities in operations management, service standards, process efficiency, and resource optimization.
  • Strong experience in operational management of serviced apartments or hotels.
  • Financial Acumen:
  • Proficient in budgeting, cost control, and cost-benefit analysis.
  • Adaptability & Innovation:
  • Agile in change, with a proactive mindset to drive innovation and continuous improvement.
  • Communication & Stakeholder Management:
  • Professional communication skills with the ability to manage relationships between tenants, owners, staff, and service partners.

3. Attitude/Behavior

  • Polite, courteous, sophisticated and thoughtful.
  • Must be fully responsible and flexible.

4. Leadership

  • Strategic Leadership
  • People Management

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