Order fulfillment
5 days ago
QH Distribution Vietnam is a member of QH Distribution Inc., established in San Diego, CA, with over 40 years of expertise in distribution, import, wholesale and logistics. Serving more than 40 countries, we connect suppliers with customers worldwide, offering tailored solutions and support through offices in California, Mexico, Vietnam and Malaysia.
What You'll Be Doing:
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Lead Qualification & Nurturing:
Identify high-potential leads within the cosmetics and beauty market. Develop a deep understanding of customer needs and recommend products that perfectly match their desires.
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Presales Support:
In collaboration with the sales and marketing teams, provide in-depth information about our product catalog, including price lists, sales policies, promotional programs, and seasonal campaigns.
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Lead Contact Management:
Serve as the primary point of contact for potential clients through various channels such as Phone, WhatsApp, Social Media, and Email, ensuring prompt and professional interactions.
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Customer 1st Order Success:
Coordinate with the sales and SC Team to ensure new customers experience a seamless onboarding process. Address any concerns and gather feedback to maintain high customer satisfaction.
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Sales documentation:
Manage and maintain accurate customer records and sales databases.
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Prepare and process sales orders
: Ensure accuracy in pricing, discounts, promotions, product quantities, and total amount.
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Order processing:
Provide order status updates, information on our services, and support during the order processing to ensure customer satisfaction.
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Payment follow-up:
Follow up with customers to collect payments before processing orders and releasing shipments.
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Customer Care:
Collaborate with customer carriers/forwarders to facilitate order release. Promptly and professionally address customer complaints and issues, escalating complex concerns to the relevant team members.
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After-sales service:
Support customers with claims (if any).
Who We're Looking For:
- Bachelor's degree in Business Administration, Marketing, Communication or related field, preferably with a focus on cosmetics and beauty.
- Good in English.
- Good computer skills (MS Office, CRM software)
- Highly adaptable to changing environments.
- Excellent organizational and multitasking skills and maintain accuracy under pressure.
- Exceptional communication and interpersonal skills to effectively engage diverse clients and collaborate seamlessly across departments.
- At least 3 experience years in sales, customer service; ideally within the cosmetics and beauty industry.
Why You'll Love Working Here:
- Salary: – đ
- Flexible working - hybrid
- Laptop to be provided
- Performance Review (2 times per year)
- Annual health check, annual travel
- Year-end bonus
- Work in an international, collaborative, fair, and dynamic environment
- Working time: Monday to Friday, 8:00 AM – 12:00 PM and 1:30 PM – 5:30 PM.
- Office location: Thu Duc
How to Apply:
Send your CV to:
with the subject "Application – [Position Title]".
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