Product Lead, Merchant Solutions

5 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam MoMo (M_Service) Full time $10,000 - $40,000 per year

About the Soundbox Project

Soundbox is one of MoMo's most strategic initiatives to digitize Vietnam's SME market, bringing real-time payment confirmation to millions of small businesses nationwide. As a Product Team Lead for Soundbox, you will help shape the future of how SMEs operate daily — from payment acceptance, order management, to building a more digital and efficient, merchant network.

We are looking for a highly driven and strategic Senior Product Executive / Product Team Lead to lead and scale MoMo's Soundbox product line.

You will own both software and hardware scopes, working closely with Product, Engineering, Hardware Partners, Operations, Sales, and E-commerce teams to deliver seamless merchant experiences and strong business outcomes. You will be responsible for end-to-end product lifecycle including research, roadmap planning, feature execution, go-to-market, and cross-functional alignment.

Job Description

1. Product Ownership – Hardware + Software

  • Own the end-to-end product vision, roadmap, and execution for Soundbox hardware and its supporting software ecosystem & server.
  • Collaborate with hardware partners on device specs, firmware improvements, quality standards, and cost optimization.
  • Work with Engineering to develop and improve in-app/on-web flows for Soundbox ordering, activation, onboarding, and device management.

2. Build & Scale Online E-commerce for Soundbox

  • Lead the development of a full-stack online E-commerce system to sell Soundbox across MoMo channels.
  • Define user flows, UX, pricing, promotions, and conversion funnels for the online store.
  • Collaborate with Growth & Marketing, teams to scale reach and streamline the purchase experience.

3. Operations, Logistics & After-Sales

  • Design and improve operational products including order fulfillment, activation, replacement, and warranty flows.
  • Partner with the Operations, CS, and Logistics teams to build product ensuring merchant satisfaction.

4. Insights, Research & Performance

  • Conduct merchant research, usability studies, and competitor benchmarking to inform product decisions.
  • Track key metrics to improve product
  • Identify issues and opportunities, proposing clear action plans for growth and optimization.

Job Requirements

  • Bachelor's degree or higher in Business, Economics or any related field (required).
  • 4+ years of leading/managing experience in positions related to product owner, or software producer;
  • Strong product development acumen: ability to uncover deep user insights, identify and frame core problems, apply JTBD thinking, and translate findings into clear, actionable product requirements.
  • Excellent planning skills with vivid product vision/ clear roadmap;
  • Good documentation and presentation skills;
  • Deep understanding of business model(s) in any field related to cashless payment, eCommerce, SaaS, and B2B solutions is a plus;
  • Have experience with Hardware development like POS is a plus
  • Data-driven, able to make use of raw data, data charts/dashboards, and funnels to get proper insights;
  • Technical knowledge is a plus;
  • Languages: native Vietnamese, fluent English.

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