Specialist, FSS Ops Risk and Control

Requisition Number: 42278

Job Location: Hanoi, VNM

Work Type: Office Working

Employment Type: Fixed Term Worker

Posting Start Date: 23/10/2025

Posting End Date:

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JOB SUMMARY

Responsibilities

• Responsible to ensure that laid down procedures are followed and monitored, and discrepancies noticed are duly escalated to the notice of Officers /Heads of other departments immediately.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the assigned unit.

Strategy

• Client Focus
• Improving the way we operate
• Improving our challenge and performance culture
• Driving Innovation
• Reigniting and Empowering our workforce

Business

• Perform all activities related to the BRM role for FSS (both Front & Ops) and MBCS as detailed below.
• Overall responsible for the preparation, communication, implementation, delivery and expansion of FSS and MBCS OR plans, working in close cooperation with country (COO, Legal & Compliance, local/regional Management Groups/Committees) and global (GSSC, Group Risk & Controls, and Group/Country Operational Risk)
• Escalate all System /Operational issues / exceptions identified during reviews
• Queries made by other Depts are to be responded /resolved .
• Spot checks performed as per defined frequencies as per the BRM role for Risk related matters when assigned.
• To identify and report unit's OR issues and losses
• To Perform the CSTs/KCSAs/KCIs/KRIs in accordance with the laid down policies and procedures and highlight exceptions/observations noted.
• Perform the CSTs/KCSAs/KCIs/KRIs in the systems stipulated M7 prior to the deadlines.
• Assist in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
• Act as OR coordinator for the section

• Adhere to the agreed CST/KCSA/KCI plans and approach

• Identify and report all exceptions on non-compliance with standard controls

• Identify and report all weaknesses inherent in the standard controls
• Maintain proper record keeping on all CST/KCSA/KCI/KRI related activities
• Maintain independence in the conduct of CST/KCSA/KCI i.e. not selecting and reviewing sample of self-performed transactions
• Perform all Residual Risk Assessments related to FSS & MBCS.
• When informed, BRM to partner with GPO/CPO to review BCP & Resilience plans as appropriate.
• When informed of significant new business or significant business change, BRM should be consulted to ensure the ORF is updated appropriately and or assess potential changes to the Operations risk profiles or controls and to be signed off by GPO/CPO.

Processes

• Ongoing review of material internal and external events against current control performance.
• As the first line of defence, to comply with the applicable laws and regulatory expectations, and manage the risk that arises from first line activities, and comply with policies set by the Second Line of Defence

People & Talent

• Ensure behaviour consistent with the Group's values.
• Display team spirit, strengthening internal relationships with no conflicts
• Ensure annual self-appraisals are completed and submitted on time.

Risk Management

• Support Operations in enhancing the service levels without compromising Risk/ adherence to service level agreements with the other functions.
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the assigned unit.
• Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies
• Gain the required knowledge and skills related to the systems used and explore /recommend possible automations to enhance service/ reduce Risk exposure.
• Manage the Audit & Risk Control Standards associated with Operations.
• Understand inherent Operational risks in all processes and assist to develop appropriate control systems and manage them.
• Creativity in terms of proactively identifying risk and mitigating same.

Governance

• Ensure compliance with the Laws of the land, implement and exercise local/ International banking regulations.
• Managing risk and compliance as part of my role
• Take personal responsibility for understanding the risk and compliance requirements of my role.
• Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct.
• Effectively identify, escalate, mitigate, and resolve risk and compliance matters.
• Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with.

Audits

• Audit Co-ordination (Group + Regulatory) - whilst the primary responsibility for every audit will remain with the Unit Head, BRM will be expected to play a critical role.
• Audit Issue Tracking & Closure - track aging of findings and ensure periodic follow-up. Keep audit informed of progress and ensure any delays in resolution are appropriately approved before due date.

Others:

• BRM will partner with GPO/CPO to ensure robust Risk & Governance at Product, Country & Regional level within FM Operations
• BRM will manage/have oversight of all governance agenda for FM Operations both locally/regionally. Responsibilities include (but not limited to):
• Co-ordinate holistic view and reporting across risk related activities through respective Governance forums
• Tracking, documenting, reporting, key risks items (upon agreement with GPO/CPO) to provide evidence and provide update to management, committees, etc. across Product/Country at Regional/Global level
• Coordinate Regional FMO Risk forums (Product, Country, Regional & Global) including production of minutes, actions, agenda items.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead Risk & Controls- Operations to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local regulations as available in the bank policy site

Key Stakeholders

• Operations
• FSS Front office
• GBS teams
• Country OR
• Compliance
• Finance
• Country Chief Technology &Operation
• HR
• Legal

Other Responsibilities

• Ability to work under severe deadlines to meet critical cut-off times
• Ability to look in a broad angle in the Operational Processes & identify Risk related exceptions/issues
• Should possess problem solving, planning & analytical skills and strong involvement in a team-working environment
• Understand inherent risk in all processes and escalate where necessary
• Meeting service standards

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.