Product Analyst

At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.

We specialize in banking and financial services, retail, manufacturing, and transportation, delivering impactful solutions that address industry-specific challenges and significant market shifts.

Together, we'll build a future where innovation knows no limits.

We are looking for a Product Analyst (AIOps) to support the development of Synaptix and AIOps products at TechX. In this role, you will translate business and technical requirements into clear product specifications, work closely with engineering and data teams, and ensure end-to-end alignment across modules such as Ingestion, Model, Portal, and Metrics.

This is a highly collaborative role that combines product analysis, technical understanding of IT Operations & AIOps, and strong coordination with cross-functional teams to deliver high-quality product features at scale.

Product Requirements & Documentation

• • Gather and analyze requirements from stakeholders, SMEs, and internal product teams.
• • Translate requirements into BRD/FRD, user stories, and detailed product specifications.
• • Define clear acceptance criteria, workflows, user journeys, and use-case documentation.
• • Maintain complete product documentation and ensure version control across teams.
    Product Flow & Technical Alignment
• • Map end-to-end data flows across Synaptix modules: Ingestion Model Portal Metrics.
• • Collaborate with FE/BE/Data/ML teams to ensure technical and functional alignment.
• • Support API contract design, workflow mapping, and system interaction diagrams.
    Feature Delivery & Validation
• • Work closely with development teams during design, sprint planning, and implementation.
• • Own UAT: prepare test scenarios, validate product features, and ensure readiness for release.
• • Support metric definition and dashboard requirements for AIOps modules.
    Stakeholder Collaboration
• • Act as the communication bridge between product, engineering, data, and operational teams.
• • Work with IT Operations SMEs to understand real-world incident lifecycle, noise reduction, and anomaly patterns.
• • Provide clarity, ensure alignment, and support cross-team delivery efficiency.

• • Strong understanding of IT Operations, incident lifecycle, and monitoring workflows.
• • Hands-on experience with data analysis, metrics definition, and dashboard interpretation.
• • Basic knowledge of ML/AI concepts, especially relevant to AIOps
• • Proficiency in SQL for data inspection and validation.
• • Experience writing BRD/FRD, user stories, and functional specifications.
• • Familiarity with API contracts, workflow mapping, and system interaction diagrams.
• • Ability to work with FE/BE/Data/ML teams and understand their constraints.
• • Experience in enterprise SaaS products or data-heavy products.
• • Exposure to Observability / Monitoring platforms (ELK, Prometheus, Datadog, Splunk, etc.).
• • Understanding of cloud-native environments (Kubernetes, microservices, event-driven systems)

• • Work on cutting-edge AIOps and enterprise observability products used by global clients.
• • Collaborate with strong engineering and data teams within a fast-growing tech environment.
• • High impact: your specifications directly shape the product experience and performance.
• • Opportunity to grow into Product Owner or Technical Product Manager as the product evolves.

Apply now

Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience