Manager , Agency Strategic Program Management

This role will represent Agency Strategic Program Management to take an ownership and responsibility for the full end-to-end delivery of Agency Strategic Program and any other programs which may be launched from time to time.

Position Responsibilities
Agency Strategic Program Management (60%)

• Develop business cases to align with Agency strategy and articulate a plan with objectives, prioritization, deliverable, timelines and a formal tracking process.
• Partner with Sale team to build effective programs with an ability to manage stakeholders' expectations through a deep understanding of return on investment.
• Overseeing program governance & processes.
• Managing program interactions with the program steering committee and sponsors as well as the interdependence among components within the program
• Monitoring and managing overall program funding and health (risk, performance, synergies and communication)
• Continuously review current program outcomes, identify gaps, and propose recommendations and intervention to improve the programs and adapt overall program strategies.
• Managing program risks and issues and escalating critical risks and issues beyond the program manager's control to the program steering committee.

Other Programs (40%)

• Be responsibility for any other programs which may be launched from time to time.
• To support the effective operationalization of Agency Strategic Programs, this role will also need to work with cross-functional departments to ensure overall program alignment. (For example, analysis and deployment of 13M persistency metrics, codification of required program metrics such as FYP, risk analysis for underwriting limits etc.)
• Conduct and provide presentations and updates to senior executive management team and regional teams on overall program progress and metrics, including recommendations and business cases where necessary. Overall team management of the Agency Strategic Program Management team.

Required Qualifications

• Bachelor's degree is a minimum. Master's degree will be favorable.
• At least 5 years of fulltime work experience, with demonstrable experience in delivering high profile projects/programs for the company.
• Excellent communication and interpersonal skills
• Strong in senior stakeholder management and working collaboratively across departments.
• Work across all functions in MVL, including local and regional teams.

Preferred Qualifications

• Project consultancy and management consultancy. Experience is a plus. Prior P&L ownership and/or business unit ownership is a plus.
• Should have basic knowledge level in data analytics, including some basic level of database coding (e.g., SQL), and front-end data analytics tools (e.g. Power BI).
• Advanced level in Microsoft Office Suite, in particular Excel and PowerPoint.

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well - being and inclusion are more than just words
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement
In Office