Project Manager

About NDS Vietnam:

NDS Vietnam is the developer behind
bonbon shop, visibilityPRO, and deliveryPRO

— innovative technology solutions designed to help grocery stores, pharmacies, small businesses,  and manufacturers connect, manage, and grow their operations more effectively. We believe that technology should not be reserved only for large corporations — it should also  empower millions of small Vietnamese business owners to operate more professionally and  achieve sustainable growth. 

Learn more about us on our website:

General Description:

You will be primarily responsible for leading the end-to-end implementation of the company's software solutions (BonBon Shop, VisibilityPro, DeliveryPro) for clients — from initial planning to successful and stable operation. In addition, you will oversee post-deployment support, coordinate technical issue resolution, and maintain long-term client relationships. 

Key Responsibilities:

1. Project Implementation

● Plan, coordinate, and monitor the software implementation progress. 

● Collaborate with related departments (BA, DEV, etc.) to define project scope and timelines.

● Organize workshops with clients, support testing, conduct training, and facilitate acceptance. 

● Identify risks early and proactively propose mitigation strategies. 

2. Post-Go-Live Support

● Manage the maintenance phase after handover: coordinate issue resolution and system updates. 

● Consolidate and report incidents clearly and comprehensively. 

● Write and regularly update user documentation. 

● Manage client change requests, ensuring delivery quality and deadlines.

3. Customer Relationship Management

● Serve as the primary point of contact for clients during and after implementation.

● Monitor customer satisfaction, organize regular reviews, and propose improvement initiatives. 

● Understand business goals to build long-term, trust-based partnerships.

4. Internal Process & Team Coordination

● Work closely with DEV, BA, and QC teams to ensure project alignment and progress.

● Continuously improve deployment processes and contribute to internal SOP development.

● Onboard and mentor new team members; support performance evaluation activities.

● Assist the Sales team with technical input and implementation planning. 

Job Requirements:

Education & Experience

● Bachelor's degree in IT, Information Systems, Business Administration, or related fields.

● At least
5 years of experience

in project implementation, including
2+ years in a managerial role.

● Preferred: Experience in B2B software, distribution systems, or retail technology.

● Familiarity with Agile/Scrum working methodology. 

Skills & Competencies

● Strong project management skills, with flexibility in handling challenges and changes.

● Excellent communication and stakeholder management skills in
both English and Vietnamese.

● Strong problem-solving and risk management mindset, with a high sense of responsibility.

● Proficient in Jira, Confluence, Excel, and presentation tools. 

Benefits:

● Competitive salary based on your skills and experience. 

● Lunch allowance, 13th-month salary, holiday bonuses, and performance-based rewards aligned with company results. 

● Clear impact and visibility - take ownership, drive growth, and make a tangible difference in a fast-growing startup environment. 

● Full social and health insurance in compliance with Vietnamese labor laws.

● Engaging culture with annual company trips, team-building activities, and monthly birthday celebrations. 

● Open and empowering workplace where your ideas and initiatives are always valued. 

Working Location

: 42/2 Nguyen Van Troi Street, Cau Kieu Ward, HCMC

Working Hours:

Monday - Friday, 8:00 AM - 5:00 PM 

How to apply:

Please send your CV to

or

with the subject: [Fullname_Position].