Scrum Master and Client Relationship

Company Description:

Code Engine Studio (CES) is a trusted software development partner specializing in custom application development and team extension. We cover the full development lifecycle, from qualitative research, UX and brand design, and strategic road mapping to enterprise-grade web and mobile development with technologies like NodeJS, ReactJS, and Java. We are a passionate and dedicated team helping clients in the USA, Canada, Europe, and Asia turn their vision into impactful digital products. More than a software outsourcing company, we are guided by our core values: Pursuit of Excellence, Hungry to Learn, We Before Me, and Humbly Listen, Bravely Speak. These principles shape not only how we build technology, but also how we build lasting relationships with clients, colleagues, and communities.

At CES, we care about our clients' success as much as our own. We continually sharpen our skills and deliver products that exceed expectations. Just as importantly, we care about the success of our people. We invest in training and empower our team members, unlocking their full potential and supporting both their personal and professional growth.

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Job Summary: We're looking for a proactive and people-oriented Scrum Master cum Client Relationship to drive agile delivery and strengthen client partnerships. This role combines agile facilitation with client relationship management, ensuring smooth collaboration, clear communication, and high-quality outcomes for every project.Key Responsibilities:
Scrum Master Responsibilities:

• Coach & Mentor: Guide Scrum Teams in self-organization, Agile principles, and continuous improvement.
• Facilitate Scrum Events: Lead all Scrum ceremonies effectively and ensure productive collaboration.
• Remove Impediments: Identify and eliminate blockers to maintain steady delivery.
• Support Product Owner: Help define Product Goals, refine the backlog, and clarify priorities.
• Promote Agile Culture: Advocate for Scrum and Agile adoption across the organization.
• Monitor Project Health: Conduct and report project health checks covering morale, communication, and progress.

Client Relationship Responsibilities:

• Represent Clients' Interests: Act as the primary contact and voice of the client within the company.
• Foster Long-Term Partnerships: Identify opportunities for new projects or value-added services.
• Facilitate Communication: Ensure alignment between clients and internal teams on project goals and progress.
• Coordinate Requests: Translate client needs into actionable tasks for the development team.
• Resolve Issues: Address client concerns quickly and effectively, escalating when needed.
• Manage Contracts & Budgets: Oversee project contracts, invoices, and financial updates in coordination with internal teams.

Qualifications:

• At least 3 years of experience as a Scrum Master or Agile Project Manager, preferably in an IT or software development environment.
• Hands-on experience in both Agile delivery and client communication is strongly preferred
• Strong understanding of Scrum framework and Agile methodologies
• Excellent communication, facilitation, and problem-solving skills.
• Ability to build trust and maintain positive relationships with clients and teams.
• Experience managing budgets, contracts, and project documentation is a plus.
• Scrum Master certification (CSM, PSM) preferred.

Benefits:

• Work Environment: Fun, open, and family-like atmosphere. Visit our fan page at to know us more
• Compensation: Excellent salary with 13th month bonus and quarterly bonuses available based on personal and corporate goals met.
• Health Benefits: Yearly renewed health allowance or a comprehensive health insurance package, depending on your preference.
• Professional Development: Training budget available for individual and team growth.
• Work Schedule: 5-day work week (Mon-Fri) with no regular overtime expected.
• Extra Paid Time Off: 11 public holidays, 1 Christmas day, and up to 5 days of Sick leave. 
• Personal & Career Growth: 2 hours/week of English classes, weekly soft skills training during work hours, and Vietnamese classes for expatriate staff.
• Office Perks: Free daily lunch, plus social activities such as poker games, foosball table, table tennis, weekly snack-time, and monthly birthday celebrations.
• Travel Opportunities: Chance to travel internationally for training and work.
• Language environment: Fully English-speaking, collaborating with clients from the USA, Canada, Europe, and Southeast Asia on portfolio piece projects.

These benefits reflect our commitment to creating a positive and supportive workplace where you can grow professionally and personally while enjoying a great work-life balance.

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