Seller Operation Associate

Responsibilities:

1. Learn
   insights of customer's growth life-circle
   to adjust content and arrange the online and offline trainings to improve customers platform performance to get a good result;
2. Offering data preparation for
   1v1 consultation
   for the first year customers and also dropout customers to deep into
   the painpoints of customers and improve the total renew rate
   in Vietnam.
3. Support to
   organize the offline Bootcamp training and offline events
   to improve the sellers performance and guarantee the first year customer training penetration rate.
4. Analysis the data
   to get insights from customers performance and industry opportunities in Vietnam.
5. Support Seller Ops Team's Offline Activities
   to cultivate mindset - skills set - tools set for Vietnamese enterprises on developing their global business through & equips them with cross border exporting knowledge (especially Verified Suppliers)
6. Translate and consolidate learning/training materials.
   Present projects and skills needed for Vietnam market

Job Requirements:

1. 1-2 years experienced working in similar roles such as Customer Service, Account Management or Business Development, experience
   working with e-commerce platform
   is a big plus.
2. Graduated from Ecommerce/Economics department.
3. Hard working, smart and be good at learning new things;
4. Quick learner and adapter, flexible in working but goal oriented; Highly eager to take challenges
5. Data sensitive and excel familiar.
6. Advance proficiency in
   Chinese Mandarin
   (HSK 5 and above).
7. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions oriented.