Ocean Operations Manager, Ha Noi

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

The Ocean Operations Manager in Ha Noi will play a pivotal role in building and leading Flexport Vietnam's North Gateway operations, supporting our mission to make global trade easier for everyone. You will lead a team of 10–15 motivated operations experts who manage the end-to-end movement of freight shipments for clients across Vietnam and the wider region.

Your direct customers are internal and external stakeholders: account management, customs brokers, carriers, terminals, trucking providers, and our end customers. You will be responsible for scaling operational excellence, coaching your team, and driving continuous improvement to ensure Flexport's clients experience world-class service.

This role requires advanced English communication skills and Chinese language capability is a strong plus, given the nature of many of our clients and shippers in the region.

Tactical Responsibilities

• Lead, coach, and develop a 10–15 person team handling FCL, LCL, buyer's consolidation, and intermodal shipments.
• Represent Flexport's value proposition by recommending supply chain solutions to new and existing clients, working closely with internal stakeholders such as: Account Management and Control Tower Service Delivery (CTSD).
• Safeguard the "front line" of quality: ensure processes and metrics are in place to deliver shipments on time, resolve exceptions quickly, and consistently achieve high internal KPIs and SLAs.
• Establish scalable operational infrastructure and procedures that maximize efficiency and productivity.
• Serve as the primary escalation point for internal and external stakeholders (carriers, vendors, customs, and trucking partners).

Adaptive Responsibilities

• Partner with global and regional management to implement the right metrics, processes, and systems that empower your team to perform at a high level.
• Continuously monitor and optimize cost-to-serve while maintaining exceptional customer satisfaction.
• Drive cross-functional collaboration across customs, trucking, procurement, and product/engineering teams to ensure operational excellence.
• Create feedback loops with other stakeholders to align operations with evolving client needs.
• Mentor and grow your team's leadership capabilities, preparing senior associates and team leaders for future responsibilities.

What You Will Need

Experience

• Bachelor's degree in supply chain, logistics, or related field.
• 7+ years of experience in ocean freight forwarding, supply chain, or logistics operations, with at least 2 years in people leadership.
• Good understanding of customs, carriers practices, and the regional logistics landscape.

Mindset & Skills

• Advanced English (verbal and written) required; Chinese language is a strong plus.
• Ability to lead, coach, and motivate a team of 10–15 operators, balancing tactical execution with long-term strategy.
• Strong process orientation with proven ability to design and implement scalable SOPs.
• Excellent interpersonal, organizational, and stakeholder management skills.
• Resilient problem-solver who thrives in ambiguity and is willing to challenge the status quo.
• Strong communication skills across cultures and regions.

Growth and Development

In this role, you will:

• Learn how to scale a new gateway operation from the ground up.
• Gain deep expertise in cross-border trade and North Vietnam logistics.
• Develop leadership capabilities in managing larger operational teams (10–15 and beyond).
• Build regional relationships with carriers, vendors, and partners across Vietnam, China, and Southeast Asia.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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