Account Manager

Job description:

Job Details

Job Title:
Account Manager (Dairy)

Location:
Ho Chi Minh, Vietnam

Work Arrangement:
Hybrid

About the Role

We are seeking a driven, proactive Key Account Manager in
Food & Nutrition – Sweet & Dairy
to join our team in the
specialty food ingredients
sector
.
This role
is pivotal in driving aggressive business growth by hunting for new business opportunities
and building a solid pipeline of prospective clients, alongside strengthening relationships with our key accounts.

We're looking for someone with a strong commercial mentality who thrives in a dynamic environment and has the technical expertise and insights to act as a trusted advisor to our customers.

As a Key Account Manager, your focus will be on
expanding our market share
by identifying new customers, actively pursuing leads, and converting them into long-term partnerships. In addition to growing new accounts, you will also provide valuable technical guidance to existing customers ensuring Caldic and our Principals' products are effectively positioned in the market.

This is an exciting opportunity for a highly motivated individual who is passionate about generating new business, creating innovative solutions and maximizing our customers' success.

Key Responsibilities

New Business Development:

• Strategically prospect and identify potential new business opportunities within the
  Specialty Food Ingredients
  – Sweet & Dairy
  sector, expanding our customer base and achieving ambitious growth targets.
• Develop and implement tactical plans to exceed sales quotas by relentlessly pursuing potential clients across assigned territories and verticals.
• Implement focused initiatives to capture new market share, moving quickly on leads and converting them into loyal customers.

Account Management & Relationship Building:

• Cultivate strong relationships with existing key accounts, ensuring their ongoing satisfaction and identifying additional growth opportunities.
• Develop a deep understanding of customer needs and demonstrate how our portfolio can support and enhance their business objectives.

Segment Management & Growth:

• Manage a diverse customer
  in Sweet & Dairy
  , with a dedicated focus on increasing market share, cross-selling and upselling within the segment.
• Create, monitor, and refine a pipeline of new customers while strategically managing existing accounts to maximize value and profitability.

Technical Promotion & Support:

• Champion our Principals' and Suppliers portfolio through technical promotion, delivering product insights and training to customers.
• Provide hands-on technical support and guidance, positioning yourself as an industry expert and trusted advisor.

Market Representation & Networking:

• Actively represent Caldic and our Principals at industry events, networking opportunities, and trade shows to strengthen our brand presence.
• Stay informed on industry trends and competitor activities, leveraging this knowledge to refine our approach and maintain a competitive edge.

Performance Analysis & Reporting:

• Prepare and present regular reports on account performance, new business wins, and market trends.
• Collaborate with internal teams to ensure alignment on customer satisfaction and seamless project delivery.

Job Requirements

• Education:
  Bachelor's degree in science or related qualifications in
  Food Technology/ Food Science or Food related
  qualifications.
• Experience:
  Proven experience in the
  specialty food ingredients
  with a technical background and a minimum of
  6-12
  years in Sales or Business Development.
• Sales Drive:
  Strong commercial acumen with a track record of achieving or exceeding sales targets in a "hunter" sales role.
• Relationship Skills:
  Exceptional communication and interpersonal skills, with the ability to establish trust and rapport with customers.
• Technical Knowledge:
  Ability to effectively support product promotion, technical inquiries, and customer training.
• Analytical Ability:
  Strong problem-solving skills and the ability to analyze market and customer data to inform strategy.
• Travel:
  Willingness to travel within the assigned territory as needed to meet with customers.
• Tool:
  Proficiency in MS Office and CRM software.

Key Personal Attributes

• Customer-Oriented:
  Highly focused on customer satisfaction and relationship building.
• Results-Driven:
  Demonstrates a strong focus on achieving sales targets and driving growth through new customer acquisition.
• Industry Insight:
  Deep knowledge of the industry and the competitive landscape.
• Strategic & Tactical Selling:
  Skilled in both consultative selling and closing techniques to drive new business.
• Adaptable & Collaborative:
  Ability to work independently and collaboratively within a team.
• High Integrity:
  Demonstrates ethical decision-making and trustworthiness in all interactions.

Key Personal Attributes

• Customer-Oriented:
  Highly focused on customer satisfaction and relationship building.
• Results-Driven:
  Demonstrates a strong focus on achieving sales targets and driving growth through new customer acquisition.
• Industry Insight:
  Deep knowledge of the industry and the competitive landscape.
• Strategic & Tactical Selling:
  Skilled in both consultative selling and closing techniques to drive new business.
• Adaptable & Collaborative:
  Ability to work independently and collaboratively within a team.
• High Integrity:
  Demonstrates ethical decision-making and trustworthiness in all interactions.

Please note that this is a general description of the role and its requirements. The duties and responsibilities within this role may change over the course of employment at the employer's discretion.

About Caldic

At Caldic, we're a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities
  with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: 

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.