Site Reliability Engineer

Top 3 reasons to join us

• Hybrid and flexible working environment
• Innovative Product
• Growth Opportunities

Job description
We're seeking a skilled Site Reliability Engineer to join our DevOps team and ensure the stability and reliability of our enterprise vehicle inspection platform. Reporting to the Lead DevOps Engineer, you'll play a critical role in our GCP to AWS migration while maintaining and improving system reliability. As an SRE at , you'll implement best practices for monitoring, incident response, and automation to achieve 99.9%+ uptime. You'll work hands-on with AWS infrastructure to build resilient systems that process millions of vehicle inspections for dealerships, fleet operators, insurers, and vehicle marketplaces globally. Key Responsibilities
System Reliability & Stability

• Monitor and maintain production systems to ensure 99.9%+ uptime
• Implement proactive monitoring and alerting to detect issues before they impact customers
• Perform root cause analysis for incidents and implement permanent fixes
• Create and maintain runbooks for common operational procedures
• Participate in 24/7 on-call rotation and incident response
• Conduct regular reliability reviews and implement improvements

AWS Infrastructure Management

• Deploy and manage AWS services including EC2, ECS/EKS, RDS, S3, CloudFront
• Optimize AWS infrastructure for performance, cost, and reliability
• Implement AWS best practices for security, backup, and disaster recovery
• Configure auto-scaling policies and load balancing for high availability
• Manage AWS networking components (VPC, Security Groups, ALB/NLB)
• Support migration efforts from GCP to AWS under Lead DevOps guidance

Monitoring & Observability

• Design and implement comprehensive monitoring solutions using CloudWatch, Prometheus, Grafana
• Set up distributed tracing and application performance monitoring
• Create meaningful dashboards and alerts for service health
• Define and track SLIs (Service Level Indicators) for critical services
• Implement log aggregation and analysis using ELK stack or similar
• Establish baseline metrics and identify performance anomalies

Automation & Infrastructure as Code

• Develop automation scripts to reduce manual operations and toil
• Implement Infrastructure as Code using Terraform and CloudFormation
• Create CI/CD pipelines for reliable and repeatable deployments
• Automate routine tasks such as backups, scaling, and maintenance
• Build self-healing mechanisms for common failure scenarios
• Develop tools to improve developer productivity and deployment velocity

Performance Optimization

• Analyze system performance and identify bottlenecks
• Optimize application and database performance
• Implement caching strategies to reduce latency
• Conduct load testing and capacity planning
• Fine-tune resource allocation and utilization
• Optimize cloud costs without compromising reliability

Incident Management

• Respond to production incidents with urgency and professionalism
• Follow incident management procedures and escalation protocols
• Document incidents and contribute to post-mortem analysis
• Implement preventive measures based on incident learnings
• Improve MTTR (Mean Time To Recovery) through better tooling and processes
• Maintain incident communication with stakeholders

Collaboration & Documentation

• Work closely with development teams to improve application reliability
• Provide guidance on reliability best practices during design phase
• Document infrastructure, procedures, and troubleshooting guides
• Share knowledge through team presentations and training sessions
• Collaborate on capacity planning and scaling strategies
• Support developers with production debugging and optimization

Success Metrics

• Maintain 99.9%+ uptime for assigned services
• Reduce incident MTTR by 30% within first year
• Automate 50% of manual operational tasks
• Zero critical security incidents
• Achieve all SLO targets for assigned services
• Complete AWS migration tasks on schedule

Your skills and experience
Technical Skills

AWS Expertise:

• Strong proficiency with core AWS services (EC2, S3, RDS, VPC, IAM)
• Experience with container services (ECS, EKS, ECR)
• Knowledge of AWS monitoring and logging (CloudWatch, CloudTrail)
• Understanding of AWS security best practices
• Experience with AWS CLI and SDKs
• Familiarity with AWS Well-Architected Framework

SRE & DevOps Tools:

• Infrastructure as Code: Terraform, CloudFormation, or AWS CDK
• Configuration management: Ansible, Chef, or Puppet
• CI/CD tools: Jenkins, GitLab CI, GitHub Actions
• Containerization: Docker, Kubernetes, Helm
• Version control: Git, GitHub/GitLab
• Scripting languages: Python, Bash, or Go

Monitoring & Observability:

• Prometheus, Grafana, or similar metrics platforms
• Log management: ELK Stack, Splunk, or CloudWatch Logs
• APM tools: New Relic, Datadog, or AppDynamics
• Distributed tracing: Jaeger, Zipkin, or AWS X-Ray
• Alert management: PagerDuty, Opsgenie, or similar

Technical Fundamentals:

• Strong Linux/Unix system administration skills
• Networking concepts: TCP/IP, DNS, Load Balancing, CDN
• Database administration: PostgreSQL, MySQL, Redis
• Understanding of distributed systems and microservices
• Knowledge of security principles and best practices
• Experience with performance tuning and optimization

Soft skills:

• Strong problem-solving and troubleshooting abilities
• Excellent written and verbal communication skills in both English and Vietnamese
• Ability to work effectively under pressure during incidents
• Detail-oriented with strong documentation skills
• Team player with collaborative mindset
• Proactive approach to identifying and solving problems
• Continuous learning mindset for new technologies

Experience

• 2-5 years of experience in DevOps, SRE, or Infrastructure Engineering
• 2+ years of hands-on AWS experience in production environments
• Experience maintaining high-traffic, high-availability systems
• Proven track record of improving system reliability and uptime
• Experience with 24/7 on-call responsibilities and incident management

Preferred Qualifications

• AWS certifications (SysOps Administrator, DevOps Engineer, or Solutions Architect)
• Experience with GCP and cloud migration projects
• Knowledge of SRE practices from Google's SRE book
• Experience with AI/ML infrastructure and GPU workloads
• Familiarity with automotive industry or vehicle inspection systems
• Experience with chaos engineering and failure injection
• Knowledge of compliance frameworks (SOC2, ISO 27001)
• Experience with serverless architectures (Lambda, API Gateway)
• Contributions to open-source DevOps/SRE projects
• Experience with FinOps and cloud cost optimization

Why you'll love working here

1. Competitive Compensation & Perks

• Attractive salary package.
• 15 days of annual leave.
• 13th-month bonus
• Premium healthcare coverage for you and your family.
• Thoughtful appreciation gifts throughout the year.

2. Growth & Learning Opportunities

• Work on cutting-edge, large-scale products in the car inspection field.
• Clear career paths for both technical experts and aspiring leaders.
• Continuous learning programs to sharpen your skills and grow your career.
• Learn from everything, everywhere—but be a smart copy-paster, not a copycat
• Be ready to embrace and implement new ideas in a fast-paced environment.

3. An Inspiring Workplace

• Flexible hybrid work model and a strong focus on work-life balance.
• A modern, fully-equipped Office with a well-stocked pantry.
• Be motivated, creative, and passionate—we can't ask for more
• Respect and care for your teammates, your environment, and even yourself.
• Treat yourself well, and while you're at it, save the Earth too.

4. A Mindset for Growth

• Have the courage to move fast, stay flexible, and take full responsibility for every single line of code.
• Always look back at your work and strive to make it better—nothing is perfect, and that's where you come in.
• It's okay to be late sometimes, but make sure you're fully accountable and aware of your actions.

5. A Dynamic and Open Culture

• We don't stick rigidly to the gameplan, so feel free to add or remove your own "blah blah" from this list.

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