Senior Supply Chain Operations Manager, M-commerce

LOCATION

Ho Chi Minh

YEARS OF EXPERIENCE

10

EMPLOYMENT TYPE

Regular

CLOSES ON

31 Dec, 2026

1. Purpose of the Role

Head of M-Commerce Supply Chain is responsible for leading and coordinating the full supply chain lifecycle, including stock demand planning, sourcing, buying, import management, warehousing, and logistics & distribution.

This role ensures timely, cost-efficient, compliant, and reliable supply availability to support the commercial needs of M-Commerce Business Unit (Market Expansion Services for Global and Local consumers brand).

Supply Chain also safeguards working-capital efficiency through optimized inventory levels and strong supplier management of M-Commerce businesses.

2. Key Responsibilities

A. Demand Planning & Supply Coordination

Lead the demand planning cycle with Business Units; consolidate forecasts and convert them into supply and replenishment plans.

Monitor inventory levels, forecast accuracy, and sales trends to adjust supply plans proactively.

Ensure balanced stock levels aligned with sales cycles, avoiding shortages and overstock.

B. Stock Sourcing & Buying Management

Manage M-commerce supplier selection, negotiation, performance evaluation, and cost optimization across product categories.

Oversee end-to-end stock purchasing execution (purchase requests purchase orders delivery follow-up).

Maintain supplier compliance, contract governance, and quality standards.

C. Import Management

Lead all import operations, including shipment scheduling, documentation, customs clearance, and coordination with forwarders.

Ensure compliance with all international trade regulations, HS codes, duty/tax requirements, and regulatory controls.

Resolve shipment delays, customs issues, or cross-border risks in a timely manner.

D. Warehousing & Inventory Control

Oversee warehouse operations, including receiving, storage, inventory tracking, and dispatch activities.

Ensure inventory accuracy through cycle counts, reconciliation, and system audits.

Maintain optimal warehouse capacity, safety practices, and cost efficiency.

E. Logistics & Distribution

Manage domestic logistics, transportation partners, and last-mile distribution to ensure OTIF (on-time, in-full) delivery.

Optimize routing, freight cost, and delivery performance.

Ensure safe, compliant, and efficient movement of goods across all nodes.

F. Supply Chain Performance Monitoring

Define and track supply chain KPIs across demand planning, purchasing, import, warehouse, and logistics.

Provide performance dashboards and monthly operational reviews to the Company management.

Recommend corrective actions for bottlenecks related to supply, inbound delays, or stock imbalances.

G. Team Leadership & Organization Development

Build and manage the supply chain team across planning, purchasing, import, warehouse, and logistics functions.

Provide coaching, performance management, and talent development for long-term capability building.

Create a culture of accountability, collaboration, and operational discipline.

H. Cross-Functional Collaboration

Collaborate closely with Business Units to understand sales demand, promotional plans, and campaign readiness.

Coordinate with Finance on budgeted purchasing, payment cycles, working-capital impact, and cost structures.

Align with Legal/Compliance on import regulations and vendor contracts.

3. KPIs & Success Metrics

Forecast Accuracy Rate

Import Lead Time (end-to-end)

Inventory Days / Stock Turnover

Order Fulfillment OTIF Rate

Warehouse Accuracy Rate

Buying Cost Savings

Logistics Cost per Unit

Supplier Performance Score

Team Performance & Retention

4. Required Qualifications

Bachelor's degree or higher in Supply Chain Management, Logistics, Business, Economics, or related fields.

Minimum 10 years of experience in supply chain management, purchasing, import, warehousing, and logistics.

Minimum 5 years of senior leadership experience in retail, FMCG, trading, e-commerce, or distribution. Experience in Beauty and Personal Care category is highly preferred.

Strong expertise in demand planning, sourcing, and inventory optimization.

Deep knowledge of import regulations, customs process, INCOTERMS, HS code classification, and cross-border logistics.

Experience with ERP systems (Orcle/SAP/Odoo) and inventory management systems.

Strong analytical skills, financial literacy, and vendor negotiation capability.

Excellent leadership, communication, and stakeholder management skills.

Fluency in English and Vietnamese.

5. Leadership Competencies

Operational Excellence: Executes supply chain fundamentals with discipline and reliability.

Risk & Compliance Mindset: Ensures regulatory compliance, quality, and process control.

Analytical Decision-Making: Uses data to optimize inventory, forecast, logistics, and working capital.

Cross-Functional Collaboration: Aligns supply chain with commercial, finance, and vendor requirements.

People Leadership: Develops team capability and builds a strong operational bench.

Problem Solving: Quickly resolves supply disruptions, delays, or variance issues.