Human Resources Manager

About The Lab Concepts

The Lab Concepts is a hospitality company that creates, owns, and operates a collection of thoughtfully designed food, beverage, and lifestyle brands. Each brand is driven by fresh ideas and a commitment to fostering genuine connections with our staff, customers, and partners.

Our Brands

BAKES
– A patisserie with five locations, where pastries are crafted to engage all the senses—just like love. We offer pastries for all occasions (or no occasion at all).

MATTE
– A premium matcha concept dedicated to the art of Japanese green tea, offering high-quality matcha-based beverages and desserts.

YESHI
– A Taiwanese eatery celebrating authentic flavors and comforting street food classics, made for those who appreciate bold flavors and handcrafted details.

BLANK SKY LOUNGE
– A lounge on the 75th & 76th floors of Landmark 81, the tallest building in Southeast Asia, offering all-day local coffee, craft cocktails, beer, and curated bites with the city's best panoramic view.

Role Overview

Lead the HR strategy with a focus on attracting and retaining top talent, while planning the workforce to ensure the company always has the right team ready to meet its business goals.

Responsibilities

1. Workforce Planning & HR Strategy

• Analyze and forecast short- and long-term workforce needs in alignment with business strategy.
• Develop an optimal organizational structure and recommend adjustments based on operational needs.
• Establish and manage the HR budget (Cost of Labour, training budget, benefits budget).
• Set and implement KPIs/OKRs for the HR department.

2. Talent Acquisition & Onboarding

• Develop and execute effective recruitment strategies for all levels, especially key positions.
• Build a multi-channel recruitment network, including employer branding, partnerships, headhunters, and universities.
• Optimize the recruitment process to reduce time-to-hire and improve quality-of-hire.
• Oversee onboarding processes to ensure smooth integration of new employees.

3. Performance Management & Employee Development

• Establish a regular performance review system.
• Develop training and development plans (TNA, training programs) based on departmental needs.
• Create career paths and succession plans for critical positions.

4. Compensation & Benefits (C&B
)

• Design and manage fair, competitive salary, bonus, and benefits structures.
• Ensure accurate and timely payroll, social insurance, and personal income tax processes.
• Propose new benefit programs to improve employee engagement.

5. Employee Relations & Compliance

• Handle labor relations, grievances, and disciplinary actions in a fair and legal manner.
• Ensure compliance with Labor Law, Social Insurance, Personal Income Tax regulations, and internal policies.
• Maintain accurate employee records and contracts.

6. Company Culture & Employee Engagement

• Implement corporate culture programs and team engagement activities.
• Conduct employee satisfaction surveys and drive workplace improvements.

Qualifications

• Bachelor's degree in Human Resources Management, Business Administration, Economics, or related fields.
• Minimum 5 years of HR experience, with at least 3 years in a managerial role.
• Strong planning, HR analytics, and workforce forecasting skills.
• Solid knowledge of labor law.
• Experience in F&B, Retail, FMCG, or Hospitality is an advantage.
• Excellent leadership, communication, negotiation, and networking skills.
• Fluent in English.
• Proficient in MS Office; experience with HRIS/ATS is a plus.

Compensations

• Health Insurance
• Yearly health check
• 13th month bonus
• Performance bonus
• Discounts in our bakeries, cafes, and lounges
• TLC trial card VND/month)
• Paid annual leave (based on level)
• Company trips and other company activities