Junior Infrastructure Engineer

16 hours ago

Ho Chi Minh City, Ho Chi Minh, Vietnam SCC Vietnam Full time $20,000 - $25,000 per year

Overview:

We're looking for a motivated
Junior System Engineer
to support our core IT infrastructure. This role is ideal for someone with a strong understanding of
Windows Server
,
Active Directory
, and
virtualization technologies
like
VMware or Hyper-V
, who's eager to grow in an enterprise environment.

Main duties of job:

  • Monitoring and maintaining Infrastructure environments to agreed service levels
  • Managing incidents and problems appropriately within agreed service levels
  • Creating and performing authorized changes to customer environments, attending CABs where necessary
  • Perform root cause analysis on reoccurring incidents
  • Ensure technical documentation is completed and updated to professional standards
  • Scheduled maintenance and patching of Infrastructure environments as necessary
  • Contribute to the continuous improvement programs of all technology platforms across the datacenter
  • Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix)
  • Contributing to delivering team performance
  • Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels
  • Troubleshooting infrastructure related technologies for Data center customers
  • May be required to occasionally to fill in single shifts on managed services shift roster

Skills, Knowledge & Experience:

Essential requirements:

  • Able to work as a member of a team but also manage up, across and down where required
  • Ability to troubleshoot technical problems and incidents
  • Ability to use the Service Desk tool to manage incidents/changes/problems tickets
  • Good English communications skills, both oral and written
    .
  • Basic technical knowledge of
    virtualization technologies (VMware, Hyper-V)

  • Basic technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:

  • Microsoft server products

+
Microsoft Active Directory
and integrated elements/technologies such as DNS, GPO, DHCP, AD DS


Why Join SCC Vietnam?

  • Competitive salary & performance-based bonus
  • Comprehensive healthcare & family coverage
  • Annual leave, sick leave, and health checkups
  • International UK/French working environment
  • Company trips, team events & year-end parties
  • Travel insurance & onsite opportunities

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