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Associate, Project Management

2 weeks ago

Ho Chi Minh City Metropolitan Area, Vietnam Shopee Full time ₫6,000,000 - ₫12,000,000 per year
  • Track and evaluate performance metrics (SLA, leadtime, CSAT e.g) to ensure service delivery meets business standards.
  • Regularly analyze performance metrics, customer feedback, and other relevant data to provide actionable insights and recommendations to management.
  • Identify performance gaps and inefficiencies within the team, analyzing data to determine root causes and opportunities for improvement.
  • Develop, collaborate with relevant stakeholders and implement initiatives aimed at enhancing team performance, such as training programs, process improvements, and best practice sharing.
  • Work closely with team leads and supervisors to support performance goals, ensuring alignment with business objectives and customer satisfaction targets.
  • Continuously assess and refine Return - Refund processes to enhance efficiency, reduce response times, and improve customer satisfaction.

Requirements:

  • Bachelor degree or equivalent
  • Proven experience in performance management, preferably within customer service or e-commerce field.
  • Strong analytical skills with the ability to interpret complex data and generate actionable insights.
  • Excellent communication and collaboration skills, with the ability to work effectively with different teams and departments.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Good written and verbal communication skills in English