Global Customer Quality Manager

Avery Dennison (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect thy physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at  

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZE AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

• Focus on RFID technology quality and methodologies for inlay, converting, print/encode in S.Asia (e.g. VN, TH, BD, PK, ID, MY) and Pacific countries (AU, NZ), for a range of industries such as , Apparel & Retails industry (including Licensed Channel Partners).

• Identify, document, and enforce compliance to customer's quality requirements for related functional stakeholders in driving business project success to build credibility with the clients.

• Manages clients(s)' complaint resolution process, while also supporting Sales, Engineering, and Marketing to resolve product quality issues.

• Drive Functional stakeholders to improve customer satisfaction with the quality and agility of solutions responses & initiatives.

• Ensure timely deliverables of key escalated quality issues by interacting and driving root-cause analysis, corrective actions, and/or countermeasures with production and local QC personnel, Suppliers, and other functions as needed( PLT, R&D)..  

• Devise and implement world-class quality knowledge and practice (e.g., 8D, Pareto Analysis, Histograms, Cause & Effect Diagrams, PFMEA / QCP, SPC / Cpk, etc.) leveraging on other key functional teams.

• Organize regular reviews with regional inlay manufacturing sites to understand performance metrics and best practices sharing. Ensure end-to-end quality in the RFID manufacturing process by monitoring and auditing production facilities.

• Ability to lead and drive key projects with function lead to support continuous improvement and overall global quality strategy.

• Coordinate, document, and enforce the efficient information flow of product specifications and quality control plans with key business function teams such as R&D, Platform, Operations, and Product Line Management.

• Knowledge of Quality standards and test procedures as necessary to comply with Quality system requirements (i.e. ISO9001, ISO 14001, ISO45001, IATF, etc). Lead auditor Certification preferred. 

• Other tasks assigned by the Global Quality leader.

• 10+ years of related quality engineering experience required

• Strong knowledge and acumen in RFID operation or application technology are preferred

• Working knowledge of printing technologies including flexo, thermal, offset, digital, and inkjet is preferred

• Detail-oriented with strong analytical, mathematical, organizational, verbal, and written communication skills

• Ability and demonstrated ability to interface with cross-functional groups to define and execute overall requirements, especially in cases of escalations.

• Ability to work well across global boundaries with all levels of management, employees, and willingness to work on a "global clock".

• Willingness to travel up to 50% or greater

• Excellent communication (oral/written) and interpersonal skills with the ability to convey information, and ideas tactfully and confidently to internal and external contacts.

• Ability to prioritize and meet expectations in a fast-paced environment.

• Excellent problem-solving skills

• Experience working with Google platforms.

• Bachelor's degree required with a preferred major in Engineering.

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER