Supplier Quality Engineer

Supplier Quality Engineer

Location: Hai Phong, Vietnam

The company:

WiFi is the new electricity. Outside the smartphone, it's the technology we depend on the most. The foundation for the modern home. The basement of Maslow's pyramid. It makes our favorite experiences - Netflix, Spotify, FaceTime - come to life.

eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible.

But at best, WiFi is like death by a thousand cuts: dead zones, painful setup, embarrassing passwords, equipment that's a major eyesore. At worst, it's a complete failure - usually right when you need WiFi most.

eero is fixing all of that. It's not easy, which is why we've built a world-class team and culture. We believe deeply in what we're doing, and, more importantly, enjoy doing it together. Come join us.

The Role:

The SQE is responsible for NPI and Sustaining Quality at suppliers for parts, components and sub-assemblies throughout their lifecycles. The ideal candidate owns managing several high priority activities including production yield reviews, lead and facilitate resolutions for issues at IQC, IPQC, OBA, OQC, ORT and customer complaints, conduct regular line audits, develop and facilitate DOEs, coordinate and manage cosmetic limit samples selections, develop presentations and reports, interact and provide direction to suppliers, as well as work closely with PQEs and CMs to analyze and resolve issues between manufacturing partners and suppliers. In addition, the position will own facilitating and executing the part/component validation, performance and reliability test executions, and ensure process effectiveness and compliance between the suppliers, contract manufacturers and eero operations.

What you'll do:

• Be the primary quality representative for supplier quality activities
• Perform First Article Inspections (FAI) to make sure samples comply with drawings and specifications prior to production start or after any changes
• Own implementation, validation and continuous monitoring of supplier's IQC, IPQC and OQC to ensure proper process FMEA, quality control plans, SOPs, SIPs, operator/inspector training, equipment and documentation are implemented and followed
• Determine strategies for continuous improvement in supplier quality and supply chain metrics.
• Manage supplier's corrective actions system (investigation, documentation and implementation of corrective action and the verification of their effectiveness)
• Conduct supplier audits including new supplier selection and regular process/product audits to existing suppliers, and effectively drive findings closures by proposing and implementing necessary CAPA
• Coordinate and manage cosmetic waivers and limit sample selections and allocations for all involved stakeholders
• Take lead process capability assessment, measurement system analysis, MSOP & correlation and SPC implementations at supplier site
• Initialize the review and approval for supplier PPAP
• Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements
• Develop and prepare documentation, post reports, drive quality metrics and communication
• Drive respective teams responsible for issues until a decision or solution is reached
• Track issue and task progresses in JIRA and understand BOM components, layout and drawings with a PLM system (i.e. Arena, Agile, etc.)

• BS/MS degree in Quality/Electrical/Mechanical Engineering
• 5+ years working in mechanical parts (plastic injection molding/die-casting/stamping/machining), packaging, and AC power supplies.
• 5+ years working in all levels of quality management and lean manufacturing in mechanical, electro-mechanical and electronic supplier manufacturing industries
• Experience in managing outsourced manufacturing suppliers
• Experience with industry standards (IEC, UL, ASTM, ANSI, TUV, ISO, IPC, MIL, etc.)
• In-depth understanding and implementation experiences in APQP, FMEA, SPC & Process capability, MSA, PPAP, DOE, data analysis, hypothesis testing etc.
• Excellent English communication skills and interactions with suppliers and customers, both written and verbal
• Excellent computer skills (including, but not limited to: Windows/Mac, Word, Excel, PowerPoint, Visio, MS Project, Internet Search Skills and Minitab/JMP)
• Proactive self-starter mentality with a willingness to learn and grow attitude
• Effective presentation and project management skills
• Demonstrated problem solving and root cause analysis skills
• Certified ISO 9001 or IATF 16949 auditor.

• Ability & willingness to travel as required for up to 50%
• Certified QMS lead auditor
• Certified CQE
• Certified CSSGB or CSSBB
• Solid experience in SMT, DIP, FATP, FPC/FPCA and surface treatment process
• Effective document/procedure writing, presentation and project management skills
• Good understanding of GD&T and experience of applying different measurement tools, techniques and gage/fixture design
• Experience of tooling design, tooling engineer and molding process engineer will be a plus.
• Experience of reliability testing will be a plus.

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