Country Manager

3 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Payreto Full time $60,000 - $120,000 per year

WHAT WE OFFER
  • Competitive Salary Packages
  • Professional Development Opportunities
  • Hybrid Work Setup
  • Equipment Provided
Position Overview
The Country Manager - Vietnam is a dynamic and mission-driven leader who will lead and grow our Vietnam operations. The ideal candidate combines in-depth subject matter expertise in financial services, AML compliance, and back-office operations, with a collaborative leadership style that aligns with Payreto's agile, performance-oriented culture. As our first leader in Ho Chi Minh, you will drive operational excellence, foster team development, and uphold our values to deliver best-in-class services to our global clientele via strong coordination & collaboration with the related VPs of the Global Operations Headquarters in Makati (Philippines).

WHAT WOULD YOU DO?
Operational Leadership
  • Manage and lead all aspects of Payreto's operations in Vietnam. Payreto's operation in Vietnam is an extension of the Global Operations Headquarters, where best practices have already been developed.
  • Ensure continuous improvement in service delivery, quality, and client satisfaction across all supported ventures.
  • Ensure operational resiliency and stability.
  • Maintain oversight of location budgets, expenditures, and cost forecasting in close coordination with the Finance Department in Makati.
  • Strategically oversee infrastructure needs and procurement of necessary technologies and vendor services.
People Management & Development
  • Hire, develop, and retain high-performing talent appropriate to each venture's needs.
  • Conduct regular 1:1s, coaching, and quarterly objective reviews.
  • Foster an inclusive, collaborative workplace culture that encourages learning, pride, and belonging.
  • Actively resolve internal conflicts with empathy and fairness, promoting team harmony.
  • Suggest creative hiring processes to find the best talent for Payreto in Vietnam.
  • Provide valuable insights into the Vietnamese workforce.
  • Develop Vietnam operations members to be future leaders within Payreto.
  • Stakeholder Management and Engagement (Internal and External)
  • Find win-win solutions in handling internal/external client complaints and escalations in a timely manner.
  • Collaborate with internal stakeholders to implement necessary adjustments in the behavior and performance of Vietnam operations.
  • Maintain a good to high NPS (net promoter score) from all the clients supported by Vietnam Operations.
  • Regularly communicate with internal stakeholders to better understand current and future needs that may generate additional revenue for Payreto.
Strategic Contribution
  • Implement and support Payreto's non-compete strategy with financial service providers.
  • Develop and optimize systems, routines, and workflows aligned with strategic goals.
  • Ensure that the Vietnam location contributes to the overall business profitability and scalability.
  • Contribute to the OKR (Objective Key Results) of Payreto.
Product & Process Expertise
  • Be the go-to local expert on Payreto's services, tools, client workflows, and market needs.
  • Assist ventures with client documentation, process improvement, market research, and identifying industry best practices.
  • Maintain a high level of detail orientation in task execution to ensure accurate, high-quality outcomes.
WHAT SHOULD YOU HAVE? 
Professional Background
  • Minimum of 5 years' experience in back-office operations within or supporting financial institutions or financial service providers.
  • Proven track record of leading multiple operational teams in complex, detail-oriented environments.
  • Experience in an AML Compliance role, either as an individual contributor or in a leadership role, is a plus.
Educational Background
  • Bachelor's degree in Finance, Accounting, Economics, Engineering, Software Development, or Data Science – fields requiring structured, analytical thinking and attention to detail.
Soft Skills & Personal Attributes
  • Strong in English Communication, both written and spoken. International work or study experience is a strong plus.
  • High in Cognitive/Comprehension Skills - must be able to understand complex concepts.
  • Flexible and globally minded; able to adapt to international standards and work with global clients.
  • Strong desire to lead with transparency and collaboration in an agile, high-performance culture.
  • Embodies a "missionary manager" mindset – focused on purpose, ownership, and long-term value creation rather than short-term gain.
  • Demonstrates high emotional intelligence, curiosity, and openness to personal growth in both hard and soft skills.
  • Committed to learning and coaching others, creating a feedback-driven work environment.
Company Values
  • Surprise Yourself: Embrace curiosity, question assumptions, and keep learning every day.
  • Stand Together: Support your team, maximize collaboration, and go all-in for clients.
  • Safe & Sound: Act with integrity, remain grounded, and foster mutual respect and trust.
Strategic Mindset
  • Understand the nuances of operating as a KPO service provider for financial service providers.
  • Deliver expert-level client support to enable our clients to focus on their core business operations.
  • Maintain expert-level knowledge in compliance, operational workflows, and service excellence.

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