DevOps Engineer, Maintenance and Support

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam CIMB Bank Vietnam Full time

Job Purposes:

Applications problem resolution to all Vietnam users by performing question/problem diagnosis and guiding users through step-by step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; and perform related work as required.

Key Responsibilities:

Be responsible for responding to technical problems that occur abruptly and require immediate solutions

Possessing specialist knowledge of operating systems, devices, applications and software

Providing technical support to teams within the organisation, and to external clients when required

Assisting with systems integrations

Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

Maintaining and updating technical documents and procedures

Identifying and resolving technical issues

Managing coordination at a local and international level where required

Delivering regular and customised training to teams within the business

Preparing maintenance plans and upgrading schedules for the organisation's systems

Developing reports for teams across the business

***Please be notified that this role requires 24/7 support for production (proactive monitoring Core batch at night, standby support at weekend/public holiday, follow on-call rotation with allowance)

JOB REQUIREMENTS

Qualifications: Bachelor's Degree in IT

Relevant Work Experience:

At least 1 years of Application Support

Minimum 1 year in software development: .Net/Java, knowing other programing language is an advantage.

Experiences in Banking / Insurance is an advantage

Competencies/Skills (Essential to succeed in this job)

Technical/Functional skills

Have knowledge of programming, be able to read and understand logc code.

Familiar with Linux, Window.

Intimate knowledge of digital banking system Ability to explain complex ideas to those with limited IT and systems knowledge

Exceptional verbal and written communication skills

Listening ability and patience

Extraordinary customer service and relationship management experience

Critical thinking skills

Has strong experience on using any DBMS (SQL Server, MySQL) as aspects: In-line query, Store Procedure, built-in Functions, Indexing, data modelling

Familiarity with Agile development methodologies is an advantage

Ability to learn new languages and technologies

Personal skills:

Dynamic, honest.

Willing to learn new things.

Ability to communicate well.

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